Pitney Bowes EngageOne Video Improves Customer Engagement by More than 100%

PRESS RELEASE: Pitney Bowes, a global technology company that provides innovative products and solutions to power commerce announced the global availability of EngageOne Video, a first-of-a-kind customer engagement solution that delivers interactive communications designed specifically for each viewer. Continue reading Pitney Bowes EngageOne Video Improves Customer Engagement by More than 100%

CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

PRESS RELEASE: CallMiner announced a $16M funding round led by new investor NewSpring Capital with participation from all current major investors including Sigma Partners, Intersouth Partners, and the Florida Growth Fund. Proceeds from the round will be used to fund a rapidly expanding customer base, increase the global delivery footprint, and extend the product suite into customer engagement optimization. Continue reading CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

ThreatSTOP Closes $4.75M In Series B Funding

PRESS RELEASE: ThreatSTOP, the company that makes threat intelligence actionable in near real time announced the completion of $4.75 million in Series B funding. The round was led by new investors David Cheriton, PhD, computer science professor at Stanford, and Susumu Watanabe, founder, chairman and president of Network Value Components. Continue reading ThreatSTOP Closes $4.75M In Series B Funding

Broadvoice Enhances Cloud PBX Service With Hosted Call Recording

PRESS RELEASE: Broadvoice announced the launch of Hosted Call Recording, further enhancing their feature-rich Cloud PBX and Unified Communications Suite of services. Hosted Call Recording extends Broadvoice’s carrier-grade business voice service with the ability to automatically record calls from any device connected to the Broadvoice network with no additional hardware required. Continue reading Broadvoice Enhances Cloud PBX Service With Hosted Call Recording

VoiceNation Releases Revolutionary Open Source Live Answering Software Georgia CALLS is an Early Adopter

PRESS RELEASE: VoiceNation, the industry leader in live answering and virtual receptionist services, is setting a new standard for the telecommunications industry with their recent release of revolutionary answering service software, OpenAnswer. One early adopter of the software is Georgia Center For Abundant Living Life Skills (Georgia CALLS) of Buford. Continue reading VoiceNation Releases Revolutionary Open Source Live Answering Software Georgia CALLS is an Early Adopter

Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

PRESS RELEASE: Can a Voice of the Customer (VoC) programme improve a retailer’s overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research, provides a framework of the cost, benefit, flexibility and risk factors retailers should review when considering implementing a Confirmit VoC solution.   Continue reading Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers