LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

PRESS RELEASE: LiveOps announced the launch of the largest agent sourcing effort in the company’s history. LiveOps is adding 5,000 new independent, work-from-home agents this fall to meet the growing demand for contact center services. The LiveOps Agent Services business is experiencing tremendous growth, with existing customers increasing their use of LiveOps independent agents and 10 new major brands signing contracts for LiveOps Agent Services in the past 90 days. Continue reading LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

InMoment’s Award Winning Active Listening™ Goes Global

PRESS RELEASE: InMoment™, a cloud-based customer experience optimisation platform announced that the company’s award-winning, patent-pending Active Listening Suite™ is now available in 90 languages, empowering brands to engage with more customers more authentically, and obtain richer insights to steer their businesses. The announcement was made at the World Retail Congress in Rome, Italy. Continue reading InMoment’s Award Winning Active Listening™ Goes Global