Colt launches INteractiv Call Suite

PRESS RELEASE: Colt announced the extension of the Colt INteractiv Call Suite Solution to 13 countries across Western Europe to meet the growing demand from multinational customers looking to optimise their customer services in different markets. These cloud-based customer contact services – which range from non-geographical numbers to a virtual contact centre – enable businesses to better manage all their customer calls, via any type of device or channel, across multiple regions. Continue reading Colt launches INteractiv Call Suite

Bosch Selects Genesys Customer Experience Platform to Unite Global Contact Center Operations

PRESS RELEASE: Genesys announced that Bosch Service Solutions will use the Genesys Customer Experience Platform to power its global contact center operations. Bosch will deploy Genesys solutions to create a unified contact center for optimal customer care. Continue reading Bosch Selects Genesys Customer Experience Platform to Unite Global Contact Center Operations

Large eCommerce Company Chooses inContact’s Complete Cloud Contact Center Solution to Support Over 600 Agents

PRESS RELEASE: inContact announced a major online retailer is moving its contact center operations to inContact’s cloud platform. inContact’s proven speed to implement and scalability of inContact were the key factors for the company’s decision to move 650 agents to the inContact cloud. The company has tripled in size over the past year and expects to have more than 2,000 domestic agents and up to an additional 3,000 agents with the planned opening of a Philippines contact center in 2016. Continue reading Large eCommerce Company Chooses inContact’s Complete Cloud Contact Center Solution to Support Over 600 Agents

Groupe Acticall Completes Acquisition of Sitel Worldwide

PRESS RELEASE: Groupe Acticall today announced that it has completed its acquisition of Sitel Worldwide Corporation. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide from Onex Corporation (TSX: OCX) and other shareholders. Sitel is now an indirect wholly owned subsidiary of Groupe Acticall. Continue reading Groupe Acticall Completes Acquisition of Sitel Worldwide

New Digital Channel Checklist for a more joined-up customer engagement strategy

PRESS RELEASE: Given that most consumers now have much better technology than the enterprises that serve them, contact centre technology specialist Sabio believes that organisations are finding it increasingly challenging to deal with the shift in power to consumers – as well as the explosion in digital interactions. To help simplify the task, the company has produced a Digital Channel Checklist – its quick guide to seven key factors that it believes can help drive the successful adoption and integration of new channels. Continue reading New Digital Channel Checklist for a more joined-up customer engagement strategy