Movie Park Germany Optimises Communications With Real-Time Hybrid Solution From Mitel

Movie Park Germany, one of the most popular theme parks in Europe, has chosen Mitel®  to install a state-of-the-art communications solution. Upgrades to the Park’s contact center services aim to enhance customer service, while allowing system maintenance to be simplified and costs reduced. The Mitel solution will allow Movie Park Europe to make estimated annual savings of 15,000 euros. Continue reading Movie Park Germany Optimises Communications With Real-Time Hybrid Solution From Mitel

Debenhams partners with Rant & Rave to listen to customers

PRESS RELEASE: Debenhams, the second largest department store chain in the UK is partnering with Rant & Rave, the Customer Engagement specialists to increase feedback, reduce customer effort and deliver a great experience. Headquartered in London with more than 176 UK stores, Debenhams wanted to capture feedback of customers in store, online and via click and collect. In June 2015 the retailer introduced Rant & Rave’s customer engagement technology to capture customer feedback. Continue reading Debenhams partners with Rant & Rave to listen to customers

CounterPath Awarded Patent Covering Call Continuity Applications

PRESS RELEASE: CounterPath Corporation announced that it has been awarded patent No. US 9131006, by the U.S. Patent and Trademark Office. Titled “Method And System for Extending Services to Cellular Devices”, this patent builds on a previous patent (US 8165576) of the same name by further protecting unique methods for the seamless handover of communication services from a fixed or cellular network to a packet switched network. Continue reading CounterPath Awarded Patent Covering Call Continuity Applications

RingCentral Announces New Salesforce Integration for the Modern Workforce

PRESS RELEASE: RingCentral announced new Salesforce integration capabilities that help customers unlock the benefits of an integrated communications experience. This integration will increase productivity and overall efficiency of today’s modern mobile workforce by combining CRM and business communications. With new features—including click-to-dial and improved reporting and call logging—users can spend more time servicing clients and less time dialing. Continue reading RingCentral Announces New Salesforce Integration for the Modern Workforce