Core Ventures Expands Service offering with Contact Centre solution from 8×8 EasyContactNow

PRESS RELEASE: 8×8 EasyContactNow, a leader and innovator in cloud contact centre solutions, has enabled Core Ventures to deliver consistently high levels of customer service, even during office relocation. Core Ventures has provided uninterrupted customer service since they implemented EasyContactNow™ , and the solution continues to deliver agility, on-demand scalability and business continuity that Core Ventures needed to support their fast moving business. Continue reading Core Ventures Expands Service offering with Contact Centre solution from 8×8 EasyContactNow

8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework

PRESS RELEASE: 8×8 Solutions, a leading provider of cloud based unified communications and collaboration (UCC) services announces that the company has secured Cyber Essentials Plus accreditation and has been accepted onto the Network Services framework agreement for Unified Communications. The recent accreditation helps 8×8 Solutions further strengthen its public sector offering and marks another impressive milestone for the company’s longstanding security compliance initiative. Continue reading 8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework

Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide

PRESS RELEASE: Citrix announced that Royal Caribbean Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile workspace solution to deliver high-performance, consistent and reliable workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while dramatically improving the ability to deliver a powerful workspace to end users, allowing users access to guest information quickly and easily regardless of their location. Continue reading Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide

UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software

PRESS RELEASE: Altitude Software announced that the SNTTA travel agency has implemented the Altitude uCI solution in its multimedia contact center to deliver great service and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software

Sunrise Software launches tailored solution for Service Providers fighting rising complexity

PRESS RELEASE: Sunrise Software, a leading supplier of Service Management solutions, has launched an enhanced new version of its flagship product Sunrise ITSM, designed specifically to help Service Providers meet complex customer delivery needs. Continue reading Sunrise Software launches tailored solution for Service Providers fighting rising complexity