PRESS RELEASE: Citrix announced that Royal Caribbean Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile workspace solution to deliver high-performance, consistent and reliable workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while dramatically improving the ability to deliver a powerful workspace to end users, allowing users access to guest information quickly and easily regardless of their location.
Citrix Mobile Workspace Technology Delivers Powerful Performance and User Experience
Royal Caribbean manages guest reservations and inquiries through call centers located in the United States and countries around the world. To provide IT services to those facilities, the Royal Caribbean IT organization previously depended on large autonomous datacenters at each location. This approach was costly and difficult to managing and lacked the agility to deliveri a consistent, quality workspace environment to its agents. Royal Caribbean worked with Citrix to consolidate IT infrastructure and speed the access to information via a mobile workspace, so call center agents could more efficiently handle guest reservation inquiries, thus ensuring maximum up-time and productivity..
To ensure the secure and efficient delivery of the mobile workspace, the Royal Caribbean IT organization deployed NetScaler to provide global load-balancing, network optimization and troubleshooting capabilities that made it possible to consolidate the core infrastructure into two datacenters. CloudBridge was used to accelerate application and desktop delivery for XenDesktop, dramatically reducing bandwidth consumption, giving call center agents fast and consistent access to all of the information they needed to do their jobs. Citrix technology has allowed RCCL to lower the cost of its existing data center operations while also providing the ability to rapidly provision new call centers based upon business requirements.
“Our call centers provide one of the most important sources of revenue for the company. It is critical to provide our agents with all the information and resources our guests need, so they can answer questions and connect our customers with services efficiently and seamlessly. Our Citrix solution combines the strengths of NetScaler, CloudBridge and XenDesktop to deliver a fast, responsive workspace to our call center agents, helping us provide great customer service”. – Jeanine Graham-Bellamy, Director of Infrastructure, Royal Caribbean Cruise Lines, Ltd.
NetScaler and CloudBridge are key elements of a Citrix cloud networking solution that delivers unprecedented network scalability, optimization and management, enabling IT organizations to build next-gen enterprise data centers, secure apps and networks from threats and ensure an unparalleled user experience.