Gamma expands its hosted telephony platform with Horizon Call Centre

PRESS RELEASE: Gamma has announced the launch of Horizon Call Centre, an extension to its award-winning hosted telephony solution. Horizon Call Centre is aimed at any business that receives inbound calls; such as those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to the more formal call centre environments. Continue reading Gamma expands its hosted telephony platform with Horizon Call Centre

Aeonix is Available on the Amazon Marketplace

PRESS RELEASE: Tadiran Telecom, an established global provider of unified communications, contact center and control room solutions, announced today that its Aeonix enterprise communications solution is available on the Amazon Marketplace. Aeonix is the first enterprise grade communication solution available on the Amazon Marketplace.   Continue reading Aeonix is Available on the Amazon Marketplace

Zultys Cloud Services Receives 2015 Communications Solutions Product of the Year Award

PRESS RELEASE: Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, has been awarded the 2015 Communications Solution Product of the Year Award for Zultys Cloud Services, groundbreaking fully-hosted turnkey Software as a Service (SaaS) office phone solution for both the SMB and Enterprise market. Continue reading Zultys Cloud Services Receives 2015 Communications Solutions Product of the Year Award

New independent study set to re-open the debate on the effectiveness of Answer Machine Detection

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, has today published an independent study which validates the company’s own findings on the effectiveness of its new AMD+ solution, launched in May this year. AMD+ enables users to achieve significantly improve agent productivity, enhance customer experience and simplify their compliance processes, whilst ensuring call abandonment statistics reported to Ofcom are accurate. Continue reading New independent study set to re-open the debate on the effectiveness of Answer Machine Detection