PRESS RELEASE: Etihad Airways has signed a five-year, multi-million dollar agreement with BT (British Telecom) one of the world’s leading providers of communications services and solutions, to virtualise its global contact centres. The partnership has enhanced the airline’s guest experience by reducing call waiting times, introducing new servicing capabilities, and providing services in 15 languages. Continue reading Etihad Airways selects BT for Global Contact Centre Virtualisation
PRESS RELEASE: Indigenous unified communications service provider, Intellicom today announced that it has deployed a two-site hosted contact centre solution for leading not-for-profit home care provider, Fingal Home Care. Intellicom’s Intelligent Communications Platform (ICP) supports the delivery of critical home care services to over 800 clients in north Dublin, Louth and Meath. Continue reading Intellicom’s hosted contact centre supports delivery of critical home care services to over 800 clients
PRESS RELEASE: Gamification is the hot buzzword at the frontier of business innovation. Many people enjoy playing games that seem to defy any real rational analysis: tasks that seem banal like arranging fruits, managing resources on a farm or catapulting irritated avifauna can, when colourful, engaging and properly rewarded become incredibly addictive. EvaluAgent has seen the power of this principle and is now seeking to bring it to the workplace to increase workforce motivation through a similar system of achievements and rewards. Continue reading EvaluAgent Launches New Gamification System to Create a More Stimulating, Rewarding Contact Centre
PRESS RELEASE: Logicalis US introduced the Logicalis Hosted Collaboration Solution (HCS), a Cisco-based enterprise collaboration offering including basic voice and voicemail services, instant messaging and presence services, contact center and other advanced applications hosted in the cloud. Continue reading Logicalis US Announces New Hosted Enterprise Collaboration Solution
PRESS RELEASE: Customer contact expectations are changing. Here are five things customers will come to expect from their customer contact experiences in 2025: Continue reading What will a great customer experience look like in ten years’ time?