PRESS RELEASE: ASC announced that TMC, a global, integrated media company, has awarded its neo Workforce Optimization Suite as product of the year.
“Congratulations to ASC for being honored with a ‘2015 Communications Solutions Product of the Year’ Award,” said Rich Tehrani, CEO of TMC. “The neo suite is truly an innovative product and one of the best Workforce Optimization solutions brought to market in the past year. I look forward to continued excellence from ASC in 2015 and beyond.”
The neo suite gives contact centers a variety of ways to improve agent and enterprise-wide performance. The Workforce Optimization software encompasses communications recording, customer feedback, quality monitoring, speech analytics, eLearning and workforce management. Agent reviews and coaching boost motivation by letting agents participate proactively in the learning process. In doing so, neo improves the customer experience and increases cross- and up-selling opportunities.
Marco Mueller, Chief Operating Officer of ASC, said, “We are honored to receive this communications award from TMC. Our neo suite turns the contact center into a goldmine because it gathers information on the performance of the entire enterprise from the customers‘ main and most direct point of contact. Through recording and systematic analysis, the raw data evolves into valuable and relevant business information so the management can then formulate an effective plan of action.”