Zultys Cloud Services Receives 2015 Communications Solutions Product of the Year Award

PRESS RELEASE: Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, has been awarded the 2015 Communications Solution Product of the Year Award for Zultys Cloud Services, groundbreaking fully-hosted turnkey Software as a Service (SaaS) office phone solution for both the SMB and Enterprise market. Continue reading Zultys Cloud Services Receives 2015 Communications Solutions Product of the Year Award

New independent study set to re-open the debate on the effectiveness of Answer Machine Detection

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, has today published an independent study which validates the company’s own findings on the effectiveness of its new AMD+ solution, launched in May this year. AMD+ enables users to achieve significantly improve agent productivity, enhance customer experience and simplify their compliance processes, whilst ensuring call abandonment statistics reported to Ofcom are accurate. Continue reading New independent study set to re-open the debate on the effectiveness of Answer Machine Detection

Citrix Delivers Interactive Mobile Customer Support with New GoToAssist Solutions

PRESS RELEASE: Citrix announced the expansion of its GoToAssist product line with two new products – Citrix Concierge and GoToAssist Seeit – that enable real-time interactions between end-users and customer service experts. Citrix Concierge lets end-users connect instantly with a customer service expert directly from a mobile app through live video, audio or chat to significantly reduce call-handling times and improve customer satisfaction, while GoToAssist Seeit allows customers to share their mobile device camera and communicate with technical experts to quickly resolve issues without expensive in-person visits. Continue reading Citrix Delivers Interactive Mobile Customer Support with New GoToAssist Solutions

City of Charlotte Extends Use of Verint Technology with Implementation of Engagement Management Software

PRESS RELEASE: Verint® Systems announced that the City of Charlotte, N.C. is implementing its Verint® Engagement Management™ for government to enhance citizen service in its 3-1-1 call center, known as CharMeck 311. Continue reading City of Charlotte Extends Use of Verint Technology with Implementation of Engagement Management Software

Netcall rated Avaya compliant

PRESS RELEASE: Netcall, a leading provider of customer engagement solutions announced that its LibertyTM platform is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Netcall rated Avaya compliant

LiveOps Names Baker Johnson as Vice President of Marketing

PRESS RELEASE: LiveOps that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Continue reading LiveOps Names Baker Johnson as Vice President of Marketing

Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards

PRESS RELEASE:Calabrio announced that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Continue reading Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards