PRESS RELEASE: Gamification is the hot buzzword at the frontier of business innovation. Many people enjoy playing games that seem to defy any real rational analysis: tasks that seem banal like arranging fruits, managing resources on a farm or catapulting irritated avifauna can, when colourful, engaging and properly rewarded become incredibly addictive. EvaluAgent has seen the power of this principle and is now seeking to bring it to the workplace to increase workforce motivation through a similar system of achievements and rewards. Continue reading EvaluAgent Launches New Gamification System to Create a More Stimulating, Rewarding Contact Centre
PRESS RELEASE: Logicalis US introduced the Logicalis Hosted Collaboration Solution (HCS), a Cisco-based enterprise collaboration offering including basic voice and voicemail services, instant messaging and presence services, contact center and other advanced applications hosted in the cloud. Continue reading Logicalis US Announces New Hosted Enterprise Collaboration Solution
PRESS RELEASE: Customer contact expectations are changing. Here are five things customers will come to expect from their customer contact experiences in 2025: Continue reading What will a great customer experience look like in ten years’ time?
PRESS RELEASE: Gamma has announced the launch of Horizon Call Centre, an extension to its award-winning hosted telephony solution. Horizon Call Centre is aimed at any business that receives inbound calls; such as those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to the more formal call centre environments. Continue reading Gamma expands its hosted telephony platform with Horizon Call Centre
PRESS RELEASE: Tadiran Telecom, an established global provider of unified communications, contact center and control room solutions, announced today that its Aeonix enterprise communications solution is available on the Amazon Marketplace. Aeonix is the first enterprise grade communication solution available on the Amazon Marketplace. Continue reading Aeonix is Available on the Amazon Marketplace