Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller Launching New Service for Voice Calling in the Browser

Prosodie-Capgemini, a France-based service provider and subsidiary of Capgemini specializing in customized call centers, is using Oracle Communications WebRTC Session Controller to help ensure security and communications reliability when it launches product offers on WebRTC technology. The service provider has already successfully deployed its first WebRTC-based service, and used the Oracle Communications product to do so. Continue reading Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller Launching New Service for Voice Calling in the Browser

Britannic and Bizvu Unite the Contact Centre

PRESS RELEASE: Britannic Technologies, an award-winning provider of telecommunications solutions, systems integration and managed services, today announced its strategic partnership with Bizvu,  a leading supplier of social and digital analytical solutions, to provide software that will analyse digital content to improve customer experiences, and enhance businesses’ productivity levels. Continue reading Britannic and Bizvu Unite the Contact Centre

Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has made available its latest customer engagement cloud service, PureCloud Engage℠, throughout Europe. Continue reading Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe

Avaya Boosts Fan Engagement in Montreal’s Bell Centre

PRESS RELEASE: Avaya, a global leader in business communications software, systems and services and the Bell Centre, home to one of the National Hockey League’s most storied franchise, the Montreal Canadiens, today announced that Avaya networking technology has been installed throughout the arena in order to deliver one of the most high-tech fan experiences in the league. Continue reading Avaya Boosts Fan Engagement in Montreal’s Bell Centre

Kilo Enhances Out of Hours Service with Unique Call Routing Solution

PRESS RELEASE: VIA, the business telephony and communications specialist, has created and deployed a unique out-of-hours call routing solution for Kilco, a leading business IT firm. Since adopting the bespoke software, Kilco has witnessed an increase in customer satisfaction levels from clients requiring assistance outside of standard business hours. Continue reading Kilo Enhances Out of Hours Service with Unique Call Routing Solution

‘End of life’ technology is what’s really driving Public Sector to the cloud

PRESS RELEASE: In spite of the Government’s Cloud First strategy only 2% of public sector IT managers see their sector as highly pro-cloud according to research by UK cloud services provider Redcentric. Technology obsolescence is what is really driving over half of the public sector to move to the cloud and three quarters of public sector IT managers claim that they are only taking their first tentative steps on their cloud journey – suggesting that they need to become more confident about their cloud approach and ensure they are taking the right route. Continue reading ‘End of life’ technology is what’s really driving Public Sector to the cloud

Study of More Than 18,000 Consumers Across Nine Countries Reveals Attitudes Toward Brand Loyalty, Service Personalistion and Privacy

PRESS RELEASE: The results of a large-scale study of more than 18,000 consumers in nine countries published today by Verint® Systems, with support from analyst and consultancy firm Ovum and research company Opinium, highlights the importance of quick, easy and personalised service in securing their trust. It additionally uncovered deep divisions over attitudes to how personal data is used to deliver this service. Continue reading Study of More Than 18,000 Consumers Across Nine Countries Reveals Attitudes Toward Brand Loyalty, Service Personalistion and Privacy

The Webhelp Group acquires Callpex in Turkey and CSM in Switzerland

PRESS RELEASE: The Webhelp Group, specialist in Customer Relationship Management solutions and services, has made its first acquisition outside of Europe with Callpex in Turkey. The acquisition of the Swiss company CSM again confirms the Group’s ambition to become the European leader in its sector. These acquisitions allow Webhelp to take a breakthrough step in its international development. Continue reading The Webhelp Group acquires Callpex in Turkey and CSM in Switzerland