NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity

PRESS RELEASE: NewVoiceMedia has announced several major product features to its portfolio to transform the way businesses of all sizes connect with their customers worldwide, enabling them to deliver a more personalised customer service experience, drive a more effective sales team, and rapidly grow their business. Continue reading NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity

Convergys Chooses Radware Alteon Application Delivery Controllers for Its Verint VoIP Call Recording Solution

PRESS RELEASE: Radware®, a leading provider of application delivery solutions and cyber security, today announced that Convergys has selected Alteon® 5224 ADCs to support its Verint VoIP Call recording solution across all of its call centers globally. Convergys currently has 14 Alteon devices deployed across four of its six data centers to support more than 90 VoIP recorders in their call system. The company is in the process of standardizing on Alteon as its load balancing platform to support call recording for all of its 150 call centers. Continue reading Convergys Chooses Radware Alteon Application Delivery Controllers for Its Verint VoIP Call Recording Solution

SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers

PRESS RELEASE: SJS Solutions Ltd have enhanced their Reseller Program by launching a new reseller area on their website. The new reseller area is a private area on the SJS Solutions website containing research, marketing material, technical documentation, user guides and an easy-­‐to-­‐use quotation tool. It will allow members of the SJS Reseller Program to create long lasting, visual changes enhancements to their clients contact center environments while helping them extract the best ROI from investment in contact center technology. Continue reading SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers

Macfarlane moves to new London Head Office

PRESS RELEASE: Contact centre technology specialist Macfarlane has moved to new headquarters in Central London. The move follows the September 2015 launch of Contact+, Macfarlane’s new omni-channel contact centre platform, and will facilitate future company expansion within Macfarlane’s software development, sales, marketing, support, and administration teams. Continue reading Macfarlane moves to new London Head Office