CCMS Launch Contact Centre Locator

PRESS RELEASE: Contact Center Managed Services UK Ltd have launched an innovative new service to help clients find the best outsourced Contact Centre for to meet their requirements. Contact Centre Locator offers two free services to either find an outsource contact centre for a clients needs, or review a clients existing outsource arrangements to make sure they are getting value for money and the right level of performance from them. Continue reading CCMS Launch Contact Centre Locator

Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan

PRESS RELEASE: Interactive Intelligence Group Inc. has received Frost & Sullivan’s 2015 EMEA Company of the Year Award in Customer Contact. This award, which Interactive Intelligence has received for two consecutive years, is presented by Frost & Sullivan based on two key factors: visionary innovation and performance, and customer impact. Continue reading Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan

TopBox Unveils Root Cause Analytics Application for Contact Centers

PRESS RELEASE: TopBox announced that development of its Root Cause Identification solution for contact centers has been completed and the application is in production. The company’s Founders state that their cloud-based application was created specifically to leverage contact center quality assurance (QA) groups in the effort to identify the root cause of customer and business impacting issues. Continue reading TopBox Unveils Root Cause Analytics Application for Contact Centers

VoltDelta Cloud Contact Center Achieves Recertification as a PCI Level 1 DSS 3.1 Service Provider

PRESS RELEASE: VoltDelta announced that its cloud contact center platform has been recertified with a Service Provider Level 1 Attestation of Compliance for the Payment Card Industry Data Security Standard (PCI-DSS). This Attestation certifies through independent audit that VoltDelta’s Cloud Contact Center once again meets the highest security standards set forth for payment card processing today. Continue reading VoltDelta Cloud Contact Center Achieves Recertification as a PCI Level 1 DSS 3.1 Service Provider

Aptean Launches Onyx 7.7 CRM with improved Mobility and new Analytics Capabilities

PRESS RELEASE: Aptean announced the launch of Onyx 7.7, the latest version of its innovative Customer Relationship Management (CRM) solution, designed for organizations with dedicated call centers.Onyx 7.7 features an extension of the Onyx Mobile native iOS and Android apps with Onyx Mobile Web, as well as Onyx Analytics, which are designed to provide actionable insights and mobility especially for our call center customers. Continue reading Aptean Launches Onyx 7.7 CRM with improved Mobility and new Analytics Capabilities

Verint Launches “Rules of Customer Engagement”

PRESS RELEASE: Verint® Systems launched the results of new research in partnership with analyst and consultancy firm Ovum. This study highlights the global complexity of customer service expectations and provides advice on how businesses can respond. Drawing on international research conducted by Opinium—where global consumer demand for quick and convenient service emerged as a primary driver of satisfaction—the following rules of engagement emerged for helping drive successful and meaningful customer experiences. Continue reading Verint Launches “Rules of Customer Engagement”

Outsourcing experts, Global Remote Services, say latest 2015 UK CSAT Index confirms growing customer expectation is impacting UK business performance

PRESS RELEASE: According to the latest UK Customer Satisfaction Index (UKCSI), customer satisfaction has now plateaued following 2 years of decline. The research reveals a strong correlation between customer satisfaction, growth and market share. Continue reading Outsourcing experts, Global Remote Services, say latest 2015 UK CSAT Index confirms growing customer expectation is impacting UK business performance