Liquid Voice helps Spelthorne Borough Council reduce call volumes by 1/3 and improve customer satisfaction through transformative telephony project

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has been working with Spelthorne Borough Council as part of a transformative telephony project that has drastically reduced call volumes, increased responsiveness of contact centre staff and reduced costs through better staff utilisation and reduction in expensive third party service contracts. Continue reading Liquid Voice helps Spelthorne Borough Council reduce call volumes by 1/3 and improve customer satisfaction through transformative telephony project

Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, has received the Frost & Sullivan 2015 Market Share Leadership Award for the North American Outbound Dialling Systems market. The award marks the third consecutive year that Noble has been ranked as the market leader. At the heart of its continued growth is Noble’s key performance drivers of flexible deployment options, compelling feature set and strength of offering. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award

Zendesk Acquires the Company Behind BIME Analytics

PRESS RELEASE: Zendesk announced that it has acquired We Are Cloud SAS of Montpellier, France, maker of BIME Analytics software. With the acquisition, Zendesk is expanding its leadership in helping organizations apply a data-driven approach to customer service and engagement and understand the ever-increasing diversity of data about their customers. BIME Analytics will become the core technology powering Zendesk’s customer data platform, enabling Zendesk to further integrate data analytics capabilities across its products. Continue reading Zendesk Acquires the Company Behind BIME Analytics

ZOOM and Teleopti Unite Globally to Boost Cisco Contact Center Performance

PRESS RELEASE: The extension of a unique partnership was announced today between two top ranked tech firms with European roots. ZOOM customers, globally, can now access a complete suite of call recording, quality management, voice of the customer, speech analytics, business intelligence and workforce management solutions for contact centers and back offices utilizing Cisco Contact Center Express, Enterprise and Hosted platforms. Continue reading ZOOM and Teleopti Unite Globally to Boost Cisco Contact Center Performance