Maximizer CRM 2016 aims to give SMBs a competitive edge via the cloud

Maximizer, a leading global provider of Customer Relationship Management (CRM) software, has announced the release of Maximizer CRM 2016, upgrading key features that boost cloud capability and strengthen the company’s ability to provide enterprise-class solutions that drive revenue growth for small and medium sized businesses (SMBs). Continue reading Maximizer CRM 2016 aims to give SMBs a competitive edge via the cloud

Verint Innovation Showcased in CRM and Customer Engagement Optimization Awards

PRESS RELEASE: Verint® announced that it has received industry recognition for its leadership, influence and innovative customer engagement optimization solutions. These honors come from strategic advisory firm Information Systems Marketing (ISM)—which named the company a “Top 15 CRM Software” recipient—as well as industry publications that include Speech Technology, CUSTOMER and Communications Solutions. Continue reading Verint Innovation Showcased in CRM and Customer Engagement Optimization Awards

Vocalcom Ranks Best Call Center Software app by GetApp for Q3 2015

PRESS RELEASE: Vocalcom, a global provider of cloud contact center software, today announced it has been ranked among the top Cloud Call Center Software providers by GetApp, by giving businesses the ability to instantly connect people to prospects and customers, improve sales performance, and delight customers through great customer service. Continue reading Vocalcom Ranks Best Call Center Software app by GetApp for Q3 2015

Infinity drives insight, efficiency and new business gains for customer management outsourcer, Webhelp UK

PRESS RELEASE: Recognised as one of the most progressive outsourcers in the UK market, Webhelp is focused on engineering the customer experience it delivers for clients based on data-driven insight.  Today it’s using the Infinity Platform – a combined agent desktop and workflow engine – not just to manage customer interactions efficiently, but to capture data from those interactions to fuel insight and transformational thinking.    Continue reading Infinity drives insight, efficiency and new business gains for customer management outsourcer, Webhelp UK

Webhelp UK Celebrate Success with Team Tribute Day

PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has furthered its commitment to people development by hosting a company-wide tribute day across its 12 UK sites on Friday 9 October. Throughout the day, employees across the country were invited to the fun-filled event where whole teams were praised by senior management for their ongoing dedication and commitment to delivering exceptional customer experience for a range of clients. Continue reading Webhelp UK Celebrate Success with Team Tribute Day