Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company

PRESS RELEASE: Linkfluence, a European leader in Social Media Intelligence, is expanding internationally by acquiring ActSocial, a primary Chinese Social Media Intelligence company based in Singapore and Shanghai. Through this acquisition, Linkfluence reaffirms its ambition to become a global market leader. Continue reading Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company

Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions, announced that Najoua Gueddari has joined Altitude Software as Marketing Manager for Northern Europe. Najoua Gueddari will be based in Paris and her mission will be to develop and implement the go to market and customer engagement strategy across Central, Northern and Eastern Europe. Continue reading Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe

Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart about Customer Engagement

PRESS RELEASE: In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own questions via a self-service capability instead of calling into a contact center.  A large transportation company was hearing loudly and clearly from its customers that its self-service website was just not good enough to be competitive in today’s market.   Continue reading Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart about Customer Engagement