Mobile Journeys from Esendex Transform Customer Engagement by Harnessing Untapped Power of the Smartphone

PRESS RELEASE: The launch of Mobile Journeys, from Esendex, a leading provider of intelligent and transactional messaging solutions, will transform how businesses can easily and cost effectively connect with their customers by harnessing the untapped power of the smartphone as a customer engagement interface. Continue reading Mobile Journeys from Esendex Transform Customer Engagement by Harnessing Untapped Power of the Smartphone

United Arab Bank Deploys NCR Solutions to Enhance Customer Services with Innovative Contact Center Technologies

PRESS RELEASE: NCR Corporation announced that it has partnered with Genesys – the market leader in omnichannel customer experience (CX) and contact center solutions – to provide United Arab Bank (UAB) with a suite of innovative products to enhance its customer interactions. These include the implementation of Genesys Business Edition on NCR Contact Center Suite (NCCS) – a specially developed technology for the Middle East and African market. Continue reading United Arab Bank Deploys NCR Solutions to Enhance Customer Services with Innovative Contact Center Technologies

DiRAD and Compulink Partner to Provide MTA Call Center Solution

PRESS RELEASE: The New York Metropolitan Transportation Authority (MTA) has awarded a 5-year contract to DiRAD Technologies of Clifton Park, to provide a contact center solution for the MTA Business Service Center (“BSC”). With the project underway, DiRAD is implementing the Customer Interaction Center (“CIC”) platform from Interactive Intelligence, providing a unified, multichannel communications experience for callers to the MTA. Continue reading DiRAD and Compulink Partner to Provide MTA Call Center Solution

Zendesk Apps Marketplace Now Offers LiveOps Telephony Integration

PRESS RELEASE: LiveOps for Zendesk, the company’s newest integration, is now available in the Zendesk Apps Marketplace. This convenient, easy-to-use application combines LiveOps’ telephony capabilities with Zendesk’s cloud-based customer service software platform. Users will not only immediately benefit from increased productivity, but also their customers’ experience through smoother, faster service interactions. Continue reading Zendesk Apps Marketplace Now Offers LiveOps Telephony Integration