Sinclair Voicenet Launches New Long Term Storage And Playback Solution For Historical Audio Recordings

PRESS RELEASE: Sinclair Voicenet has announced the immediate availability of SmartVoice Replay. This new solution enables organisations operating in regulated market sectors, where the long term retention of audio transactions is required, to consolidate the long term storage of historical audio transactions onto a single, up to date platform. SmartVoice Replay will deliver operational benefits to a wide range of organisations including public safety, financial services, trading floors, contact centres and outsourcers. Continue reading Sinclair Voicenet Launches New Long Term Storage And Playback Solution For Historical Audio Recordings

GMP Selects Sabio for Workforce Management Support

PRESS RELEASE: Sabio has won a contract to deliver support for Greater Manchester Police’s advanced Workforce Management (WFM) solution. Greater Manchester Police (GMP) is one of the largest forces in the UK and uses an Impact 360 Workforce Management solution from Verint deployed by Sabio to help meet SLAs and KPIs. The Force currently handles around two million calls and 900,000 incidents annually. Continue reading GMP Selects Sabio for Workforce Management Support

8×8 Automates Commissions Payments to Sales Force With CallidusCloud

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, has selected CallidusCloud Commissions to streamline the company’s incentives and commission payment processes for its direct sales force and channel sales partners. The agreement was completed in September. Continue reading 8×8 Automates Commissions Payments to Sales Force With CallidusCloud

CallTower Expands Offering with Cisco Jabber

PRESS RELEASE: CallTower, the leader in cloud-based enterprise unified communication solutions, announced the addition of Cisco Jabber to their inclusive line of products and solutions. Cisco Jabber easily allows for access to voice, video, presence, instant messaging, desktop sharing and conference capabilities giving users insight into availability of other users and how to best contact them for instant collaboration. Continue reading CallTower Expands Offering with Cisco Jabber

Forget Black Friday, prepare for the aftermath, warns expert

PRESS RELEASE: Retailers need to pay as much attention to preparing themselves for the days and weeks that follow Black Friday, as they do to the day itself. That’s the message from retail solutions provider, Crimson, as it launches its new application to the retail market, designed to unify retail call centres and help prepare businesses for the aftermath of enquiries following the busiest period of the retail calendar. Continue reading Forget Black Friday, prepare for the aftermath, warns expert