Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management Solution

PRESS RELEASE: Verint® announced the availability of its enhanced cloud-based Enterprise Feedback Management (EFM) solution. This latest release reinforces and supports Verint’s ongoing strategy to provide innovative solutions that optimize customer engagement. Continue reading Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management Solution

Interactive Intelligence Wins Ventana Technology Innovation Contact Center Award

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received the Ventana Research 2015 Technology Innovation Award in the Contact Center category. Continue reading Interactive Intelligence Wins Ventana Technology Innovation Contact Center Award

Southeast Asian Government Agency Selects Jacada Solutions to Improve Call Center Efficiency

PRESS RELEASE: Jacada announced that a Southeast Asian Government Agency is deploying a suite of Jacada solutions to boost its call center efficiency. The agency will use Jacada solutions, including Jacada’s Workspace Unified Agent Desktop, Agent Scripting, and Integration and Automation technologies – all available via the Avaya DevConnect Select Product Program – to help achieve its goal of providing a more omnichannel customer experience. Continue reading Southeast Asian Government Agency Selects Jacada Solutions to Improve Call Center Efficiency

Numerify Closes $37.5 M Series C Funding Round Led By Tenaya Capital

PRESS RELEASE: Numerify, a provider of cloud-based analytics applications for the business of IT, today announced it closed a $37.5 million Series C funding round led by Tenaya Capital, with support from existing investors Sequoia Capital and Lightspeed Venture Partners and new financing from Silicon Valley Bank and Four Rivers Group. Continue reading Numerify Closes $37.5 M Series C Funding Round Led By Tenaya Capital

Telekom wins major Coca-Cola HBC contract for EMEA region

PRESS RELEASE: Deutsche Telekom’s Greek subsidiary OTE has won a major contract with Coca-Cola Hellenic Bottling Company AG (HBC), one of the largest bottlers of The Coca-Cola Company’s products worldwide. The deal, worth €43 million, concerns data center outsourcing services from OTE’s data centers. Disaster recovery services are to be provided by T-Systems Hungary. The provision of data services encompasses all transactions and operations, including ordering, CRM, ERP and call center services. Continue reading Telekom wins major Coca-Cola HBC contract for EMEA region

Loway Switzerland Announces Immediate Availability QueueMetrics Call-Center Monitoring Suite Version 15.10

PRESS RELEASE: QueueMetrics 15.10 is a release guided by usability and layout improvements that make the monitoring and management process easier and richer. This new version supports the brand-new Asterisk 13.6 and introduces the new concepts of tags, features and skills, as optional ways to categorize your ACD traffic. Continue reading Loway Switzerland Announces Immediate Availability QueueMetrics Call-Center Monitoring Suite Version 15.10