CTI Group’s Collaboration with BroadSoft Delivers Hosted Call Accounting to the Service Provider

PRESS RELEASE: CTI Group announced that they will be showcasing their Proteus® Enterprise Multi-Tenant call accounting solution for the Service Provider market. The application puts a particular focus on users of BroadSoft’s BroadWorks platform. Proteus® Enterprise interfaces with BroadWorks at two levels: call detail record (CDR) and Open Client Interface, Provisioning (OCI-P). Continue reading CTI Group’s Collaboration with BroadSoft Delivers Hosted Call Accounting to the Service Provider

Avaya Recognized by Gartner in 2015 Critical Capabilities Report

PRESS RELEASE: Avaya has announced that it has been recognized by Gartner with the third highest product scores in two use cases out of six in the September 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report. Avaya scored 3.64 out of 5 in the Enterprise Unified Wired and WLAN Access Use Case category and 3.62 out of 5 in the SMB and/or Mall or Remote Branch Office Use Case category. Continue reading Avaya Recognized by Gartner in 2015 Critical Capabilities Report

WestconGroup selects Sabio for its 2015 UK & Ireland Growth Partner award

PRESS RELEASE: Sabio has won WestconGroup’s 2015 UK & Ireland Growth partner award following an impressive 40% growth in sales of Avaya Unified Communications and Collaboration Solutions through WestconGroup distribution. Sabio received the award at WestconGroup’s major ENGAGE2015 partner technology summit held in London last week. Continue reading WestconGroup selects Sabio for its 2015 UK & Ireland Growth Partner award

Deltapath Recognized as a Vendor to Watch by Gartner

PRESS RELEASE: Deltapath, Inc., a leading provider of multi-vendor compatible unified communications solutions, specialized in contact center and video collaboration, was recognized as a Vendor to Watch in Video-as-a-Service in midsize businesses, in Gartner’s latest Market Trends research report published on September 1, 2015. Continue reading Deltapath Recognized as a Vendor to Watch by Gartner

Time to end contact centre wastage ahead of National Living Wage

BLOG: Aspect Software has urged the nation’s 5,000 contact centres to find new efficiencies in their operations and to look to innovative technology to add value to their services in preparation for the introduction of the National Living Wage next year. Under new proposals from the Chancellor George Osborne, the government will end the minimum wage in favour of the National Living Wage, starting at £7.20 from 2016, rising to £9 in 2020. Continue reading Time to end contact centre wastage ahead of National Living Wage

Too much screen time is affecting employees psyche, says workplace technology expert Condeco Software

PRESS RELEASE: With most UK adults spending almost an entire day a week online, business leaders in the telecoms industry need to create more break-out spaces in a bid to keep staff invigorated and boost collaboration, according to workplace technology expert Condeco Software. Continue reading Too much screen time is affecting employees psyche, says workplace technology expert Condeco Software