Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

PRESS RELEASE: Pelican Rouge Group has selected Unify, a leading communications software and services firm, and its accredited partner Viegli, to transform its communications infrastructure in the UK with the OpenScape Business platform. The OpenScape Business platform will bring a new level of mission-critical availability and reliability to the communication capability in Pelican Rouge Groups’ UK distribution network – boosting the company’s ability to deliver seamless customer service. Continue reading Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

Intellicom’s contact centre technology plays key role in Eircode project success

PRESS RELEASE: Intellicom announced that its contact centre technology provided the engine for the recent high profile launch of the country’s postcode system, Eircode. Following a competitive tendering process, Intellicom’s Intelligent Communications Platform (ICP), an enterprise-class, multi-channel telephony solution was chosen by Capita Ireland, the company licensed by the Department of Communications, Energy and Natural Resources to build and operate Ireland’s postal code system. Continue reading Intellicom’s contact centre technology plays key role in Eircode project success

Bizmatics Selects 8×8’s Cloud-Based Contact Center Solution to Revamp Patient Services Management

PRESS RELEASE: 8×8 announced that Bizmatics has deployed 8×8’s Virtual Contact Center (VCC), the company’s flagship, award-winning contact center solution to re-engineer its support systems for Bizmatics’ Electronic Medical Record (EHR) software, PrognoCIS. Continue reading Bizmatics Selects 8×8’s Cloud-Based Contact Center Solution to Revamp Patient Services Management

Global Retailer Improves Customer Experience with Jacada Integration and Automation Solution

PRESS RELEASE: Jacada announces that a globally recognized Fortune 200 retailer has deployed Jacada’s Integration and Automation solution with notably successful results. The retailer sought to automate the process of loading relevant customer account information from its Avaya one-X® Agent into its three order management systems (OMS). Jacada’s solution, available via the Avaya DevConnect Select Product Program, was deployed faster than expected and delivered a better than expected ROI for the retailer. Continue reading Global Retailer Improves Customer Experience with Jacada Integration and Automation Solution

Fastweb use Delphix Data-as-a-Service to enhance the digital experience for customers through continuous delivery

PRESS RELEASE: Fastweb, a leading Italian telecommunication provider, is working with Delphix, the market leader in Data-as-a-Service (DaaS), to enhance the digital experience for its customers through continuous delivery. Continue reading Fastweb use Delphix Data-as-a-Service to enhance the digital experience for customers through continuous delivery