Ultracomms response to HMRC ruling – VAT on cloud-based services

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, welcomes the news that HMRC will allow the NHS and government departments to reclaim the VAT on cloud-based services and sees this as a boost for cloud-based contact centre services, already widely used in the private sector. Continue reading Ultracomms response to HMRC ruling – VAT on cloud-based services

Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

PRESS RELEASE: Genesys together with Microsoft in a keynote address at G-Force 2015 this week, announced a deeper relationship to bring rich video support from Skype for Business to the Genesys Customer Experience Platform to further transform and personalise customer experience. Continue reading Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year

PRESS RELEASE: Interactive Intelligence has been named Frost & Sullivan’s 2015 Latin American Contact Center Systems Company of the Year. Frost & Sullivan selected Interactive Intelligence for the award based on its visionary innovation and performance, and customer impact. Continue reading Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year

Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

PRESS RELEASE: Based on its recent analysis of the contact centre solutions integration market, Frost & Sullivan has recognised Dimension Data with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. Dimension Data has risen to the top of the ranks in the global market on the strength of its technology, breadth of product offerings across segments, and tenured systems integration expertise. Continue reading Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

Wide recognition of importance of self-service but work needed to improve overall customer experience

PRESS RELEASE: Recent research* conducted by Aspect Software has found that while customer self-service is widely recognised as beneficial and is growing in popularity, a significant proportion of contact centres offer only limited self-service options. For Aspect, given the growing desire for consumers to help themselves, without having to directly engage with a contact centre, building out the range of mobile self-service options available to consumers must be a priority for the industry. Continue reading Wide recognition of importance of self-service but work needed to improve overall customer experience

Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation

PRESS RELEASE: Capgemini has announced its collaboration with UiPath, a specialist automation software company, to expand its Robotic Process Automation capabilities. The agreement will see Capgemini use UiPath’s software to provide advanced automated technology to its BPO clients globally, to help drive more effective business outcomes and greater business benefits. Continue reading Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation