Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

PRESS RELEASE: A new survey from Enghouse Interactive polling the views of more than 200 senior employees in UK organisations reveals that many businesses are struggling to define quality customer service delivery, and thanks to cost and integration challenges, often failing to implement the necessary recording, monitoring and analytics tools to deliver it. Continue reading Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

Ultracomms response to HMRC ruling – VAT on cloud-based services

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, welcomes the news that HMRC will allow the NHS and government departments to reclaim the VAT on cloud-based services and sees this as a boost for cloud-based contact centre services, already widely used in the private sector. Continue reading Ultracomms response to HMRC ruling – VAT on cloud-based services

Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

PRESS RELEASE: Genesys together with Microsoft in a keynote address at G-Force 2015 this week, announced a deeper relationship to bring rich video support from Skype for Business to the Genesys Customer Experience Platform to further transform and personalise customer experience. Continue reading Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year

PRESS RELEASE: Interactive Intelligence has been named Frost & Sullivan’s 2015 Latin American Contact Center Systems Company of the Year. Frost & Sullivan selected Interactive Intelligence for the award based on its visionary innovation and performance, and customer impact. Continue reading Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year