Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

PRESS RELEASE: Based on its recent analysis of the contact centre solutions integration market, Frost & Sullivan has recognised Dimension Data with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. Dimension Data has risen to the top of the ranks in the global market on the strength of its technology, breadth of product offerings across segments, and tenured systems integration expertise. Continue reading Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

Wide recognition of importance of self-service but work needed to improve overall customer experience

PRESS RELEASE: Recent research* conducted by Aspect Software has found that while customer self-service is widely recognised as beneficial and is growing in popularity, a significant proportion of contact centres offer only limited self-service options. For Aspect, given the growing desire for consumers to help themselves, without having to directly engage with a contact centre, building out the range of mobile self-service options available to consumers must be a priority for the industry. Continue reading Wide recognition of importance of self-service but work needed to improve overall customer experience

Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation

PRESS RELEASE: Capgemini has announced its collaboration with UiPath, a specialist automation software company, to expand its Robotic Process Automation capabilities. The agreement will see Capgemini use UiPath’s software to provide advanced automated technology to its BPO clients globally, to help drive more effective business outcomes and greater business benefits. Continue reading Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation

Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

PRESS RELEASE: Pelican Rouge Group has selected Unify, a leading communications software and services firm, and its accredited partner Viegli, to transform its communications infrastructure in the UK with the OpenScape Business platform. The OpenScape Business platform will bring a new level of mission-critical availability and reliability to the communication capability in Pelican Rouge Groups’ UK distribution network – boosting the company’s ability to deliver seamless customer service. Continue reading Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

Intellicom’s contact centre technology plays key role in Eircode project success

PRESS RELEASE: Intellicom announced that its contact centre technology provided the engine for the recent high profile launch of the country’s postcode system, Eircode. Following a competitive tendering process, Intellicom’s Intelligent Communications Platform (ICP), an enterprise-class, multi-channel telephony solution was chosen by Capita Ireland, the company licensed by the Department of Communications, Energy and Natural Resources to build and operate Ireland’s postal code system. Continue reading Intellicom’s contact centre technology plays key role in Eircode project success

Bizmatics Selects 8×8’s Cloud-Based Contact Center Solution to Revamp Patient Services Management

PRESS RELEASE: 8×8 announced that Bizmatics has deployed 8×8’s Virtual Contact Center (VCC), the company’s flagship, award-winning contact center solution to re-engineer its support systems for Bizmatics’ Electronic Medical Record (EHR) software, PrognoCIS. Continue reading Bizmatics Selects 8×8’s Cloud-Based Contact Center Solution to Revamp Patient Services Management

Global Retailer Improves Customer Experience with Jacada Integration and Automation Solution

PRESS RELEASE: Jacada announces that a globally recognized Fortune 200 retailer has deployed Jacada’s Integration and Automation solution with notably successful results. The retailer sought to automate the process of loading relevant customer account information from its Avaya one-X® Agent into its three order management systems (OMS). Jacada’s solution, available via the Avaya DevConnect Select Product Program, was deployed faster than expected and delivered a better than expected ROI for the retailer. Continue reading Global Retailer Improves Customer Experience with Jacada Integration and Automation Solution

Fastweb use Delphix Data-as-a-Service to enhance the digital experience for customers through continuous delivery

PRESS RELEASE: Fastweb, a leading Italian telecommunication provider, is working with Delphix, the market leader in Data-as-a-Service (DaaS), to enhance the digital experience for its customers through continuous delivery. Continue reading Fastweb use Delphix Data-as-a-Service to enhance the digital experience for customers through continuous delivery

Questback partners with Meridian West to launch Compass a next generation client feedback portal for professional services organisations

PRESS RELEASE: Questback and Meridian West today launched Compass, a next generation client feedback platform designed specifically around the needs of professional services organisations. It meets the growing need for legal, accountancy and real estate firms, to listen to clients and link their responses to business objectives. Continue reading Questback partners with Meridian West to launch Compass a next generation client feedback portal for professional services organisations

Xura Enterprise: Bringing next-generation click to video, voice and instant chat to apps and web services for premium customer engagement in the financial services sector

Xura: According to Juniper Research there will be one billion mobile banking customers by 2017, with 40% of users accessing their accounts via apps on their mobile phone and yet still call and visit their branches. With more apps, services and devices to connect and communicate with than ever before, enhancing the customer journey has never been more critical for banks and financial institutions as they embrace the digital transformation, where increased convenience and a differentiated experience builds long-lasting loyalty and retention. Continue reading Xura Enterprise: Bringing next-generation click to video, voice and instant chat to apps and web services for premium customer engagement in the financial services sector