Brimbank City Council to Deploy New ShoreTel Collaboration, Contact Centre and Mobility Solution

PRESS RELEASE: ShoreTel® the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced Brimbank City Council (‘Brimbank’) in Victoria has selected a ShoreTel Connect™ unified communications (UC) platform to replace its current telephony and contact centre infrastructure. The new ShoreTel UC solution will form the basis of a comprehensive revamp of systems to enhance Brimbank’s delivery of services to its community of almost 200,000 residents. Continue reading Brimbank City Council to Deploy New ShoreTel Collaboration, Contact Centre and Mobility Solution

CTI Group’s Proteus® VoIP QMS Helps Monitor and Manage Skype for Business Networks

PRESS RELEASE: CTI Group, a leading global provider of carrier-grade software solutions and services which empower organizations through communication analytics, announced that their Proteus® VoIP QMS solution now supports Skype for Business users, helping them effectively monitor and manage their service quality. Continue reading CTI Group’s Proteus® VoIP QMS Helps Monitor and Manage Skype for Business Networks

The management team of Webhelp partners with KKR

PRESS RELEASE: Webhelp, the global business process management and outsourcing solutions group, announced that it has entered into an agreement with KKR, a leading global investment firm, as new investor and financial partner. The Webhelp management team will now become controlling shareholders, alongside KKR, while Charterhouse Capital Partners will step back after over four years of successful collaboration with the company. Terms of the transaction were not disclosed. Continue reading The management team of Webhelp partners with KKR

Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Vidyo and Mitel® announced a global expansion of the companies’ partnership to deliver high-definition video conferencing capabilities to the enterprise. The new OEM agreement extends the original distribution partnership established in 2013 and allows Mitel to leverage Vidyo’s APIs to embed multi-point video, audio and collaboration features inside various Mitel solutions. Continue reading Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Inergex, LLC Acquires Leading Global Call Center Company

PRESS RELEASE: Inergex, LLC, an IT services company helping business leaders clear the path to innovation, announced that it has acquired TREC Global, a global call center support company serving enterprise-sized organizations mostly based in the United States. The acquisition will enable Inergex to expand services in several key areas including their IT Service Desk Offering, Mid-Market IT Outsourcing Services, and ServiceNow iPOWER Support Program. Continue reading Inergex, LLC Acquires Leading Global Call Center Company

Edwardian Group London simplifies and streamlines customer interactions

PRESS RELEASE: Edwardian Group London (EGL) can now handle 8,000 customer interactions per week on average, up 45 per cent than when it was using just the voice channel, following the successful implementation of Aspect Unified IP 7.1 (UIP), a multi-channel customer engagement platform, integrated with Skype for Business. Continue reading Edwardian Group London simplifies and streamlines customer interactions