New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

PRESS RELEASE: CallMiner demonstrated the latest release of its flagship product, Eureka, to a sold out user conference. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analysis, and agent performance management workflows. New and improved capabilities of Eureka Fall 2015 will further accelerate the speed at which organizations can gain the intelligence required to boost contact center performance and deliver better customer experiences, leading to increased revenue, compliance, and efficiencies. Continue reading New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

Business Management Software Provider MINDBODY Turns to RingCentral for Global Cloud Business Communications

PRESS RELEASE: RingCentral announced MINDBODY, Inc. has selected RingCentral Office to deploy to its team members. RingCentral will provide a complete cloud business communications solution designed for MINDBODY’s mobile and dispersed employees, offering a next-generation alternative to legacy, tethered phone systems. RingCentral will help their employees stay connected to customers and colleagues, enabling them to use a variety of business and personal devices, including smartphones, tablets, computers and desk phones. Continue reading Business Management Software Provider MINDBODY Turns to RingCentral for Global Cloud Business Communications

WageWorks Builds on Customer Service Promise With Mattersight

PRESS RELEASE: Mattersight Corporation announced today that WageWorks, a leader in administering Consumer-Directed Benefits, has expanded its call center deployment of Mattersight’s award-winning routing solution. Mattersight® Predictive Behavioral Routing identifies an individual caller’s personality type through analysis of customer history and a variety of behavioral data, then instantly connects that caller to the available call center agent with whom they’re most likely to have a positive personality connection. Continue reading WageWorks Builds on Customer Service Promise With Mattersight

Consilium Software Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

PRESS RELEASE: Consilium Software has announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Consilium is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Consilium Software Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

HCL Technologies Acquires CRM Services Provider PowerObjects

PRESS RELEASE: HCL Technologies, a leading global IT services provider, announced that it has acquired Minneapolis-based PowerObjects – a leading North American provider of Microsoft Dynamics CRM. This will bolster HCL’s global applications business, which offers transformational programs and complex application management for a myriad of clients’ technology landscapes. Continue reading HCL Technologies Acquires CRM Services Provider PowerObjects

RingCentral Delivers Integrated Glip Team Messaging and Collaboration With RingCentral Office

PRESS RELEASE: :RingCentral announced the integration and general availability of Glip team messaging and collaboration for all RingCentral Office customers. Following the acquisition of Glip in June 2015, RingCentral’s integration marks a new chapter in its mission to transform business communications and deliver the first integrated cloud communications and collaboration platform that helps people work more productively and businesses to operate more efficiently than ever before. Continue reading RingCentral Delivers Integrated Glip Team Messaging and Collaboration With RingCentral Office

Jive Communications Acquires Hosted VoIP Provider Easy Office Phone

PRESS RELEASE: Jive Communications, a leading Cloud communications provider, announced today the acquisition of Easy Office Phone, a Business VoIP provider based in Burlington, Ontario. Financials were not disclosed. Easy Office Phone employees will be joining Jive as part of the company’s newly formed Jive Canada team. Partners will receive support from Jive’s Canadian and US operations, depending on location. Continue reading Jive Communications Acquires Hosted VoIP Provider Easy Office Phone