Creative Virtual’s V-Person™ Technology Has Been Selected by a Leading United States Wireless Telecommunications Provider

PRESS RELEASE: Creative Virtual announced that it continues to increase its penetration in the Telecommunications/Cable sector with its latest deployment of V-Person, Creative Virtual’s Intelligent Virtual Assistant (IVA) technology. A leading wireless provider has moved from the pilot stage to full scale implementation, and will deploy V-Person on their website and on mobile devices to help thousands of users self-serve and reduce call centre and live chat volumes on a daily basis. Continue reading Creative Virtual’s V-Person™ Technology Has Been Selected by a Leading United States Wireless Telecommunications Provider

CounterPath Announces Native Bria Integration with Microsoft Lync

PRESS RELEASE: CounterPath announced plans to launch Bria with support for Microsoft Lync, positioning CounterPath to unite enterprise communication services based on third party call servers from Cisco, Avaya and other infrastructure vendors with Microsoft Lync’s Instant Message and Presence Functionality. Continue reading CounterPath Announces Native Bria Integration with Microsoft Lync

Virtual Hold Technology Secures Patent That Improves How Customers Search and Locate Customer Service Assistance via the Web

PRESS RELEASE: Virtual Hold Technology (VHT) has received a patent for technology that serves up customer service information on search engines. The technology enhances a customer’s ability to find and connect with customer service representatives, decreasing complaints, defections and lost revenue. Continue reading Virtual Hold Technology Secures Patent That Improves How Customers Search and Locate Customer Service Assistance via the Web