Q Advisors Represents Magnetic North in its Acquisition by West Corporation

West Corporation announced the acquisition of Magnetic North, Ltd., a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences. Continue reading Q Advisors Represents Magnetic North in its Acquisition by West Corporation

Verint Recognizes Customers for Exceptional Performance at Engage EMEA Conference

PRESS RELEASE: Verint® Systems announced the winners of its Engage™ EMEA Awards, an annual programme that recognises the outstanding accomplishments of top performing customers. The honours were presented during the Engage EMEA customer conference and dedicated awards dinner hosted at the Savoy Hotel in London last month. Continue reading Verint Recognizes Customers for Exceptional Performance at Engage EMEA Conference

OpenTouch® TeamShare solution provides secure team collaboration in the cloud

PRESS RELEASE: ALE, operating under the brand Alcatel-Lucent Enterprise, has added a new capability to its OpenTouch® Personal Cloud collection of cloud based business applications. The new OpenTouch TeamShare collaborative application enables users to organise teamwork activities in workspaces while providing employees secure access to critical information anytime, anywhere. Continue reading OpenTouch® TeamShare solution provides secure team collaboration in the cloud

Enghouse Interactive Unveils Next Generation of Omni-Channel Contact Center and Customer Interaction Solutions Portfolio

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today unveiled the 2016 iteration of its omni-channel, unified communications (UC) and PBX agnostic portfolio. Continue reading Enghouse Interactive Unveils Next Generation of Omni-Channel Contact Center and Customer Interaction Solutions Portfolio

Telerx Introduces Texting Solution for Consumer Product Brands

PRESS RELEASE: Telerx, a 30-year leader in multi-channel engagement of consumers, patients, healthcare professionals and enterprise personnel, has launched an SMS (Short Message Service) and MMS text messaging solution that enables texting to existing 1-800 toll free numbers — empowering leading consumer product brands to deliver services via customers’ preferred channel of choice. Continue reading Telerx Introduces Texting Solution for Consumer Product Brands

Nine out of ten UK cloud strategies get derailed

PRESS RELEASE: Nine out of ten UK organisations moving to the cloud are held back by hindering delays and diversions, according to new research by UK cloud services provider Redcentric. Cost-cutting, changing business objectives and new management are just some of the prime factors forcing IT managers to rethink their cloud strategy. Continue reading Nine out of ten UK cloud strategies get derailed