Five reasons why every contact centre should have a PCI DSS Compliance Programme in place

BLOG: by Rob Crutchington at Encoded

With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings. However with payment card fraud continuing to rise and data theft constantly in the news, just look at the recent cyber attack on the Talk Talk consumer website, non-PCI DSS compliant contact centres could be risking more than just a fine. Continue reading Five reasons why every contact centre should have a PCI DSS Compliance Programme in place

Majesco Announces New Majesco DigitalConnect

PRESS RELEASE: Majesco announced the release of Majesco DigitalConnect.  Majesco DigitalConnect is the only industry solution that offers a single platform with ready to deploy portal and mobile solutions for customers, agents, alternative distribution channels, and group benefits / employees.  Five Majesco customers are currently implementing DigitalConnect. Continue reading Majesco Announces New Majesco DigitalConnect

Avtex Helps Customers Embrace the Cloud Through Microsoft Cloud Solution Provider Program

PRESS RELEASE: Avtex announced its participation in the Microsoft Cloud Solution Provider Program. The program is designed to strengthen customer relationships and expand cloud sales opportunities by enabling partners to provide direct billing, sell combined offers and services, as well as directly provision, manage and support products and services. Continue reading Avtex Helps Customers Embrace the Cloud Through Microsoft Cloud Solution Provider Program

3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

PRESS RELEASE: 3CLogic announced the latest release of its award-winning solution in which it unveiled the addition of advanced features and functionality to its Interactive Voice Response (IVR) engine, digital communication channels (email, chat), and more. The updates are designed to offer users greater control and flexibility within the call center and enhance performance insights across all channels, while streamlining back-end business processes to make for a more efficient call center. Continue reading 3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

Increase Productivity in the Workplace through the Use of Contact Center and Office Headsets

PRESS RELEASE: The global contact center and office (CC&O) headset market is on the cusp of rapid growth driven by the expansion of software-based communications clients. Adoption will continue as organizations realize the role of CC&O headsets in driving productivity in the workplace by enabling hands-free communications and an efficient work environment. Continue reading Increase Productivity in the Workplace through the Use of Contact Center and Office Headsets