K3 helps businesses navigate the technology labyrinth at Microsoft Future Decoded

PRESS RELEASE: The largest event in the Microsoft calendar will be marked with an interactive labyrinth from business solutions specialist K3, as the organisation showcases its complete Microsoft solutions with the recent addition of its specialist Customer Relationship Management (CRM) team. Continue reading K3 helps businesses navigate the technology labyrinth at Microsoft Future Decoded

Content Guru Named Double Finalist in the Thames Valley Business Magazine Awards

PRESS RELEASE: Content Guru is proud to have been named a finalist in two categories at this year’s Thames Valley Business Magazine Awards (TVBMAs), making the shortlist for the ‘Dynamic Business’ and also the flagship ‘Business of the Year’ categories. Continue reading Content Guru Named Double Finalist in the Thames Valley Business Magazine Awards

Kura strengthens it’s Leadership Team with the appointment of David Campbell as Client Partnerships Director

PRESS RELEASE: David has over 20 years management experience across both the Customer Management and Outsourcing industries having worked at Sky, TLC and most recently Capita where he led the John Lewis account of some 1200 people. David specialises in developing strategic relationships to enable effective transformation and change. Continue reading Kura strengthens it’s Leadership Team with the appointment of David Campbell as Client Partnerships Director

Verint Study Finds Text and Speech Analytics Pays Off With Reduced Customer Churn and Improved Customer Outcomes

PRESS RELEASE: A new study of analytics practices in Australia has confirmed that almost all (98%) enterprises have or plan to engage in some data analytics within the next 12 months to provide customers with a better, more tailored experience. More than one-third also now leverage text analytics, and approximately one-fifth use speech analytics to improve customer advocacy, customer satisfaction and their share of the customer wallet. In turn, these organisations are also benefiting from lower rates of customer churn. Continue reading Verint Study Finds Text and Speech Analytics Pays Off With Reduced Customer Churn and Improved Customer Outcomes