Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

PRESS RELEASE: Conversocial, a Facebook Marketing Partner, has teamed up with Hyatt, a leading global hospitality company, to integrate with Facebook’s Messenger app as a new channel for Hyatt’s social care. Messenger, Facebook’s standalone messaging app, has grown 40 percent from 2014 to 2015, and is currently used by more than 700 million people each month[1]. Continue reading Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services

PRESS RELEASE: Aeriandi, a leading provider of PCI DSS Level 1 compliant telephony solutions unveiled its new portfolio of secure voice services. Agent Pay, IVR Assist, Hosted Call Recording and Archive deliver a comprehensive set of PCI DSS compliant solutions for all aspects of processing, storing and transmitting sensitive customer card data. Continue reading Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services

TouchCommerce introduces TouchSocial to empower brands and consumers with real-time, personalised social media engagement

PRESS RELEASE: TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today its newest solution, TouchSocial, which delivers a personalised online engagement experience for brands and consumers on social networks with the purpose of increasing customer satisfaction and conversion. Continue reading TouchCommerce introduces TouchSocial to empower brands and consumers with real-time, personalised social media engagement

Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution

PRESS RELEASE: Netcall, a leading customer engagement software provider, has secured a five-year contract with Danwood, the UK’s largest independent provider of managed print and document-centric services, to provide a hosted multichannel communications solution to its customer care operation. Continue reading Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution

Trend Micro Selects Voxbone to Support Rapid International Expansion

PRESS RELEASE: Trend Micro has chosen Voxbone’s virtual phone numbers (often referred to as DIDs) to extend the global reach of its contact centers. With Trend Micro’s rapid expansion comes the challenge to bring the same high quality of service level to all of its contact centers around the world. By relying on Voxbone, Trend Micro benefits from Voxbone’s carrier-grade quality of service, global coverage, and instant provisioning. Continue reading Trend Micro Selects Voxbone to Support Rapid International Expansion

Intradiem Announces Continued Growth and Additional Funding

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact center, back-office and retail frontline workforces, continued its rapid growth trajectory into the fourth quarter, including securing an additional round of funding led by JMI Equity, a growth equity firm focused on investing in leading software and services companies. Continue reading Intradiem Announces Continued Growth and Additional Funding

Avaya Announces New Midmarket Select Program for Avaya Connect Channel Partners

PRESS RELEASE: Avaya announced the Avaya Midmarket Select Program, a new midmarket program for a limited number of Avaya Connect channel partners through which members will be able to offer Select Engagement Packages – a new set of business communications packages tailored to this market segment. Continue reading Avaya Announces New Midmarket Select Program for Avaya Connect Channel Partners