Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

PRESS RELEASE: Conversocial, a Facebook Marketing Partner, has teamed up with Hyatt, a leading global hospitality company, to integrate with Facebook’s Messenger app as a new channel for Hyatt’s social care. Messenger, Facebook’s standalone messaging app, has grown 40 percent from 2014 to 2015, and is currently used by more than 700 million people each month[1]. Continue reading Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services

PRESS RELEASE: Aeriandi, a leading provider of PCI DSS Level 1 compliant telephony solutions unveiled its new portfolio of secure voice services. Agent Pay, IVR Assist, Hosted Call Recording and Archive deliver a comprehensive set of PCI DSS compliant solutions for all aspects of processing, storing and transmitting sensitive customer card data. Continue reading Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services

TouchCommerce introduces TouchSocial to empower brands and consumers with real-time, personalised social media engagement

PRESS RELEASE: TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today its newest solution, TouchSocial, which delivers a personalised online engagement experience for brands and consumers on social networks with the purpose of increasing customer satisfaction and conversion. Continue reading TouchCommerce introduces TouchSocial to empower brands and consumers with real-time, personalised social media engagement

Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution

PRESS RELEASE: Netcall, a leading customer engagement software provider, has secured a five-year contract with Danwood, the UK’s largest independent provider of managed print and document-centric services, to provide a hosted multichannel communications solution to its customer care operation. Continue reading Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution