Dynamics CRM from Optevia drives shared services and service design at Wealden District Council

PRESS RELEASE: Optevia, the Microsoft Dynamics CRM specialist for the public sector announces that Wealden District Council has significantly improved customer services, whilst being more cost efficient through the digital delivery of services and citizen self serve. Using Microsoft Dynamics CRM, the authority will be able to further promote shared services with other Authorities and improve partner working. Continue reading Dynamics CRM from Optevia drives shared services and service design at Wealden District Council

BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”

PRESS RELEASE: BT announced that it has been named by Gartner Inc. a Leader in the ‘Contact Center as a Service’ (CCaaS) Magic Quadrant, Western Europe. For this brand new Magic Quadrant, Gartner evaluated ten contact centre providers against seven criteria for their ability to execute, and across eight criteria for their completeness of vision. Continue reading BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”

NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry

PRESS RELEASE: NewVoiceMedia announced that Epos Now has transformed its customer experience with its ContactWorld for Service solution. Since deployment, the UK’s largest independent electronic point of sale (EPOS) supplier, has experienced growth of 350 percent and calls have increased sevenfold. Continue reading NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry

NICE Extends its Contact Center WFO Market Share Lead According to DMG Report

PRESS RELEASE: NICE Systems announced that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the contact center Workforce Optimization (WFO) market. According to DMG’s 2015 WFO Mid-Year Market Share Report, NICE holds a 38.4 and 39.1 percent market share in the contact center WFO and contact center voice recording segments, respectively.​ Continue reading NICE Extends its Contact Center WFO Market Share Lead According to DMG Report