Dynamics CRM from Optevia drives shared services and service design at Wealden District Council

PRESS RELEASE: Optevia, the Microsoft Dynamics CRM specialist for the public sector announces that Wealden District Council has significantly improved customer services, whilst being more cost efficient through the digital delivery of services and citizen self serve. Using Microsoft Dynamics CRM, the authority will be able to further promote shared services with other Authorities and improve partner working. Continue reading Dynamics CRM from Optevia drives shared services and service design at Wealden District Council

BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”

PRESS RELEASE: BT announced that it has been named by Gartner Inc. a Leader in the ‘Contact Center as a Service’ (CCaaS) Magic Quadrant, Western Europe. For this brand new Magic Quadrant, Gartner evaluated ten contact centre providers against seven criteria for their ability to execute, and across eight criteria for their completeness of vision. Continue reading BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”