Leading Scandinavian Carrier to Offer WebRTC Services Based on ECT Technology

PRESS RELEASE: ECT (European Computer Telecoms AG), vendor of complete solutions for value-added services in the voice and multimedia domain, received another substantial order for its complete WebRTC solution. This carrier already bases all its value-added services on ECT technology and will now be adding WebRTC to its existing products as well as new services. Continue reading Leading Scandinavian Carrier to Offer WebRTC Services Based on ECT Technology

DialogTech Launches SpamSentry™, Businesses Are Now Able to Block Over 99 Percent of Malicious ‘Robocalls’ From Reaching Sales Teams

PRESS RELEASE: DialogTech, the provider of the only end-to-end call attribution and conversion platform for data-driven marketers announced the release of industry-leading technology called SpamSentry. Part of the DialogTech Voice360™ platform, SpamSentry is an adaptive, machine-learning application that stops fraudulent and unwanted calls before they reach a company’s sales team, and prevents spam call data from appearing in the analytics that marketers depend on to measure the performance of mobile marketing campaigns. Continue reading DialogTech Launches SpamSentry™, Businesses Are Now Able to Block Over 99 Percent of Malicious ‘Robocalls’ From Reaching Sales Teams

Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

PRESS RELEASE: Salesforce announced a new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now, Desk.com, the all-in-one customer service app for fast-growing companies, and SalesforceIQ for Small Business, the easy, proactive and smart sales solution that provides an intelligent way for SMBs to close more deals, are coming together to supercharge service and sales teams. Continue reading Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

8 ways for brands to keep their customer feedback strategy on track

BLOG: Over the last few years numerous research reports have indicated that brand loyalty is at an all time low, with one* going so far this summer to suggest that most people wouldn’t care if 73% of brands disappeared tomorrow! So how do you make sure that your organisation remains firmly among the remaining 27% of brands that customers do actually value? Continue reading 8 ways for brands to keep their customer feedback strategy on track

DBF Supports Direct Sales Growth for Britain’s Favourite Home Diary …and the pace is hotting up for 2016

PRESS RELEASE: Contact centre consultants at DBF are now in the second month of pre-Christmas peak sales for the 2016 Dairy Diary which, with sales of over 30 million since its launch in 1982, remains firmly established as Britain’s most popular home diary. Continue reading DBF Supports Direct Sales Growth for Britain’s Favourite Home Diary …and the pace is hotting up for 2016