Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

PRESS RELEASE: Sentiment, a leading provider of social customer service tools announced a partnership with IP Integration to transform social interactions in the contact centre. Social is something that brands simply cannot ignore and the two companies will pool their expertise to provide a complete engagement solution, that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Continue reading Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

Intradiem Introduces Intraday Coaching Solution

PRESS RELEASE: Intradiem announced the release of Intraday Coaching, a solution that dramatically improves contact center agent engagement and development. As more organizations realize the impact their frontline workforces have on customer experience, plans for consistent agent coaching are becoming a top priority. Continue reading Intradiem Introduces Intraday Coaching Solution

Liquid Voice and Eyrco partnership to offer call recording excellence

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice and Eyrco partnership to offer call recording excellence

Server Sentry Offers Australia’s Only Live 24×7 IT Help Desk Via Continuum

PRESS RELEASE: Continuum®, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, announced that Server Sentry relies on its partnership with Continuum to provide around-the-clock technical support, specialized expertise and full problem resolution for a number of critical IT needs for its growing customer base throughout Australia. Continue reading Server Sentry Offers Australia’s Only Live 24×7 IT Help Desk Via Continuum

ELEXON contracts CGI for three-year £20m Business Processing and IT Outsourcing agreement

PRESS RELEASE: CGI announces it has signed a three year contract including a two year extension option, with ELEXON, the industry-funded company that administers the wholesale electricity balancing and settlement arrangements for Great Britain. CGI has been providing Business Process and IT Outsourcing services to ELEXON for the last 15 years and under the terms of this new agreement CGI will operate, maintain and manage all ELEXON’s core applications whilst migrating them to its Cloud in order to deliver increased flexibility and scalability. Continue reading ELEXON contracts CGI for three-year £20m Business Processing and IT Outsourcing agreement

Black Friday could make or break the contact centre

BLOG: Black Friday is set to put even more pressure on retail brands to deliver on the customer experience, as an estimated and record-breaking £1 billion will be spent on deals in the UK. A customer service expert has cautioned those customers taking part in the sales frenzy to ensure that the contact centre workforce is fully prepared ahead of what is expected to be the busiest shopping event of the year. Continue reading Black Friday could make or break the contact centre