Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

PRESS RELEASE: Sentiment, a leading provider of social customer service tools announced a partnership with IP Integration to transform social interactions in the contact centre. Social is something that brands simply cannot ignore and the two companies will pool their expertise to provide a complete engagement solution, that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Continue reading Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

Intradiem Introduces Intraday Coaching Solution

PRESS RELEASE: Intradiem announced the release of Intraday Coaching, a solution that dramatically improves contact center agent engagement and development. As more organizations realize the impact their frontline workforces have on customer experience, plans for consistent agent coaching are becoming a top priority. Continue reading Intradiem Introduces Intraday Coaching Solution

Liquid Voice and Eyrco partnership to offer call recording excellence

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice and Eyrco partnership to offer call recording excellence

Server Sentry Offers Australia’s Only Live 24×7 IT Help Desk Via Continuum

PRESS RELEASE: Continuum®, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, announced that Server Sentry relies on its partnership with Continuum to provide around-the-clock technical support, specialized expertise and full problem resolution for a number of critical IT needs for its growing customer base throughout Australia. Continue reading Server Sentry Offers Australia’s Only Live 24×7 IT Help Desk Via Continuum