Global Communication Giant Selects PSS Agent Desktop to Service Customers

PRESS RELEASE: PSS Help – an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year agreement, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on 18th November 2015. Continue reading Global Communication Giant Selects PSS Agent Desktop to Service Customers

Exponential-e transforms sales operation with cloud technology from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Exponential-e has chosen its ContactWorld for Sales solution to transform its sales operation. Since deployment, the fast-growing British cloud and connectivity pioneer, has boosted its conversion rates, while improving efficiencies across the business. Continue reading Exponential-e transforms sales operation with cloud technology from NewVoiceMedia

Maintel partners with Interactive Intelligence for omnichannel contact centre support

PRESS RELEASE: Leading systems integrator and managed services provider Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact centre environment and bring cost reductions to the enterprise. Continue reading Maintel partners with Interactive Intelligence for omnichannel contact centre support