Global Communication Giant Selects PSS Agent Desktop to Service Customers

PRESS RELEASE: PSS Help – an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year agreement, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on 18th November 2015.

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The Client is a leading provider of Internet, TV and Voice channels serving residential, business and government customers across the United States. It is included on the Fortune 500 list of America’s largest corporations.

PSS will be implementing and supporting a browser-based Agent Desktop solution that requires no software installed on the desktop, enabling corporations to deploy large projects and new features instantaneously. It provides full telephony and multi-media presentation functionality across a range of telephony and CTI platforms such as Genesys, Avaya, Cisco and Aspect.

The flexibility of PSS’s solution was a major attraction for the Client. It allows them to customise each agent group in a true multi-tenant environment, applying different toolsets, layouts, styles and security. It’s scalable to many thousands of users, quick to deploy, simple to maintain and easy to change. As a consequence the Client will benefit from large operational cost savings when it is installed across thousands of agents.

Todd Funk, President and CEO of PSS Help said: “One of the major reasons large service providers are choosing our Agent Desktop solution is that it integrates with CTI, ACD and CRM products from multiple vendors to deliver a simple, highly flexible, yet powerful single presentation layer across the contact center and beyond. We look forward to helping to get more and more customers on to this new platform, which will give agents and back-office staff the ability to integrate all customer contacts, with instant access to customer information.”

Nik Philpot, CEO of Eckoh said: “I’m delighted to announce the first contract to be won through our new business PSS Help, which clearly validates our strategic decision to acquire the company. It is particularly pleasing to note that the contract is a significant one in value and length as well as the profile of the Client, and it illustrates perfectly the type of product sale that we increasingly expect to secure through our PSS channel. PSS has now sold this market-leading product into large organisations in the US, UK and Australia; giving us an excellent platform on which to secure further sales.”