TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

PRESS RELEASE: TCN celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior Blind of America has adopted TCN’s “Platform 3 VocalVision,” a virtual call center technology for the visually impaired, as the technology platform for its Contact Center Training program. Continue reading TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

Elite Comms Group launches unique trilogy of managed IT Solutions to help protect businesses from cyber-attacks, internal data leaks and IT System downtime

PRESS RELEASE: Business security is no longer an issue solely for the IT department. It now spans into the boardroom and can have great financial impact. Recent high profile data breaches are proof of this, with CEOs and CFOs under heavy scrutiny. This also comes at a time when the upcoming changes to the European General Data Protection Regulation are set to carry fines for noncompliance at as high as 2% of annual worldwide turnover. In light of this, the ICO is urging businesses to start taking action to avoid fines. Continue reading Elite Comms Group launches unique trilogy of managed IT Solutions to help protect businesses from cyber-attacks, internal data leaks and IT System downtime

New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

PRESS RELEASE: CallMiner announced the latest release of its flagship product, Eureka. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualisation, root cause analysis and agent performance management workflows. Continue reading New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights