Edwardian Group London simplifies and streamlines customer interactions

PRESS RELEASE: Edwardian Group London (EGL) can now handle 8,000 customer interactions per week on average, up 45 per cent than when it was using just the voice channel, following the successful implementation of Aspect Unified IP 7.1 (UIP), a multi-channel customer engagement platform, integrated with Skype for Business. Continue reading Edwardian Group London simplifies and streamlines customer interactions

Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services

PRESS RELEASE: Avaya and Plantronics announced a new co-development initiative to address the growing need for simplified communications in contact center and unified communications (UC) environments. The first initiative under this expanded relationship is focused on ensuring compatibility and tight integration between select Plantronics headsets and Avaya’s Chrome-based contact center apps, including Avaya Agent for Chrome and Customer Engagement OnAvaya™ –Google Cloud Platform. Continue reading Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services

Turkish National Police selects NEC and Teksam to provide a fully integrated national telecommunication solution

PRESS RELEASE: The Turkish National Police has selected NEC and its local business partner Teksam to provide the complete communications infrastructure and related solutions for its National Police network. Covering around 1300 police stations nationwide, the solution is based on NEC’s UNIVERGE SV9100 platform, which was selected as preferred product by the Police because of its advanced and secure networking and centralized management capabilities. Continue reading Turkish National Police selects NEC and Teksam to provide a fully integrated national telecommunication solution

CGI wins Shared Service Centre of the Year at National Outsourcing Association Awards

PRESS RELEASE: CGI is proud to announce that the CGI Service Centre in Bridgend, Wales, has been awarded Shared Service Centre of the Year at this year’s National Outsourcing Association (NOA) Awards. The NOA Awards recognise best practice in outsourcing projects, and reward end-users, suppliers, advisors and service destinations. Continue reading CGI wins Shared Service Centre of the Year at National Outsourcing Association Awards