Brimbank City Council to Deploy New ShoreTel Collaboration, Contact Centre and Mobility Solution

PRESS RELEASE: ShoreTel® the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced Brimbank City Council (‘Brimbank’) in Victoria has selected a ShoreTel Connect™ unified communications (UC) platform to replace its current telephony and contact centre infrastructure. The new ShoreTel UC solution will form the basis of a comprehensive revamp of systems to enhance Brimbank’s delivery of services to its community of almost 200,000 residents. Continue reading Brimbank City Council to Deploy New ShoreTel Collaboration, Contact Centre and Mobility Solution

CTI Group’s Proteus® VoIP QMS Helps Monitor and Manage Skype for Business Networks

PRESS RELEASE: CTI Group, a leading global provider of carrier-grade software solutions and services which empower organizations through communication analytics, announced that their Proteus® VoIP QMS solution now supports Skype for Business users, helping them effectively monitor and manage their service quality. Continue reading CTI Group’s Proteus® VoIP QMS Helps Monitor and Manage Skype for Business Networks