PRESS RELEASE: CTI Group, a leading global provider of carrier-grade software solutions and services which empower organizations through communication analytics, announced that their Proteus® VoIP QMS solution now supports Skype for Business users, helping them effectively monitor and manage their service quality.
Proteus® VoIP QMS (Quality Management System) does this by collecting the call management records from the Skype for Business system and correlating them with their associated call detail records to produce accurate records of the network’s performance at any given time. This latest VoIP QMS feature acts as an extension of CTI Group’s standard Proteus® call accounting solution. This new update delivers a flexible monitoring and reporting tool that enables voice and network managers to define quality metrics and service levels for VoIP in order to manage and alert on Quality of Service. Reports are designed around quality of service data, such as packet loss and mean opinion score. Reports can be run on-demand or scheduled for regular or one-off distribution and report formats include direct to screen, email attachment, Word, Excel and PDF.
Trevor Davis, Head of Products at CTI Group comments, “Since the rebranding of Microsoft’s Lync into Skype for Business earlier this year, we have noticed a substantial growth in the number of our customers using this service. Skype for Business has become a key enabler for enterprise users, allowing them to connect with up to 250 users via mobile devices or desktops at the same time, thus empowering businesses to use technology in a simpler way. Through enhanced reporting tools Proteus® VoIP QMS now adds the extra dimension of quality management for Skype for Business users.”
“Delivering a high degree of call quality is fundamental to any UC solution,” said Brian Riggs, Principal Analyst for Enterprise Services, at Ovum. “Enterprises relying on Skype for Business for real-time communications need to make sure voice calls are crystal clear so that quality and service availability issues do not interfere with business operations.”