Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Vidyo and Mitel® announced a global expansion of the companies’ partnership to deliver high-definition video conferencing capabilities to the enterprise. The new OEM agreement extends the original distribution partnership established in 2013 and allows Mitel to leverage Vidyo’s APIs to embed multi-point video, audio and collaboration features inside various Mitel solutions. Continue reading Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Inergex, LLC Acquires Leading Global Call Center Company

PRESS RELEASE: Inergex, LLC, an IT services company helping business leaders clear the path to innovation, announced that it has acquired TREC Global, a global call center support company serving enterprise-sized organizations mostly based in the United States. The acquisition will enable Inergex to expand services in several key areas including their IT Service Desk Offering, Mid-Market IT Outsourcing Services, and ServiceNow iPOWER Support Program. Continue reading Inergex, LLC Acquires Leading Global Call Center Company

Edwardian Group London simplifies and streamlines customer interactions

PRESS RELEASE: Edwardian Group London (EGL) can now handle 8,000 customer interactions per week on average, up 45 per cent than when it was using just the voice channel, following the successful implementation of Aspect Unified IP 7.1 (UIP), a multi-channel customer engagement platform, integrated with Skype for Business. Continue reading Edwardian Group London simplifies and streamlines customer interactions