Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services

PRESS RELEASE: Avaya and Plantronics announced a new co-development initiative to address the growing need for simplified communications in contact center and unified communications (UC) environments. The first initiative under this expanded relationship is focused on ensuring compatibility and tight integration between select Plantronics headsets and Avaya’s Chrome-based contact center apps, including Avaya Agent for Chrome and Customer Engagement OnAvaya™ –Google Cloud Platform. Continue reading Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services

Turkish National Police selects NEC and Teksam to provide a fully integrated national telecommunication solution

PRESS RELEASE: The Turkish National Police has selected NEC and its local business partner Teksam to provide the complete communications infrastructure and related solutions for its National Police network. Covering around 1300 police stations nationwide, the solution is based on NEC’s UNIVERGE SV9100 platform, which was selected as preferred product by the Police because of its advanced and secure networking and centralized management capabilities. Continue reading Turkish National Police selects NEC and Teksam to provide a fully integrated national telecommunication solution

CGI wins Shared Service Centre of the Year at National Outsourcing Association Awards

PRESS RELEASE: CGI is proud to announce that the CGI Service Centre in Bridgend, Wales, has been awarded Shared Service Centre of the Year at this year’s National Outsourcing Association (NOA) Awards. The NOA Awards recognise best practice in outsourcing projects, and reward end-users, suppliers, advisors and service destinations. Continue reading CGI wins Shared Service Centre of the Year at National Outsourcing Association Awards

TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

PRESS RELEASE: TCN celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior Blind of America has adopted TCN’s “Platform 3 VocalVision,” a virtual call center technology for the visually impaired, as the technology platform for its Contact Center Training program. Continue reading TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

Elite Comms Group launches unique trilogy of managed IT Solutions to help protect businesses from cyber-attacks, internal data leaks and IT System downtime

PRESS RELEASE: Business security is no longer an issue solely for the IT department. It now spans into the boardroom and can have great financial impact. Recent high profile data breaches are proof of this, with CEOs and CFOs under heavy scrutiny. This also comes at a time when the upcoming changes to the European General Data Protection Regulation are set to carry fines for noncompliance at as high as 2% of annual worldwide turnover. In light of this, the ICO is urging businesses to start taking action to avoid fines. Continue reading Elite Comms Group launches unique trilogy of managed IT Solutions to help protect businesses from cyber-attacks, internal data leaks and IT System downtime