Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting

PRESS RELEASE: Verint® announced that it has been named a leader in the workforce optimization (WFO) market according to DMG Consulting LLC’s 2015 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2015, the research indicates that during the first half of 2015, “Verint was the WFO market leader and the strongest performer,” as well as the largest WFO vendor in the market. Continue reading Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting

Pegasystems Named a Leader in Customer Service Solutions for Enterprise Organizations By Top Independent Research Firm

PRESS RELEASE: Pegasystems announced Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating customer service solutions for enterprise organizations. In this report, Forrester ranked the Pega 7 platform as having the highest score possible in “architecture and platform” and “case management” categories. Continue reading Pegasystems Named a Leader in Customer Service Solutions for Enterprise Organizations By Top Independent Research Firm

Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences

PRESS RELEASE: Verint® announced that one of the top global public pension funds is implementing more of its workforce optimization (WFO) suite, as well as adding desktop and process analytics software to its technology portfolio. Continue reading Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences

NATO Selects Polycom Voice and Video Collaboration Solutions for its Active Network Infrastructure (ANWI) Project

PRESS RELEASE: Building on a relationship that has lasted more than six years, Polycom (Nasdaq: PLCM) announced today it has been selected by NATO to be the primary unified communications provider of the organizations Active Network Infrastructure (ANWI) project within its extensive high-tech new headquarters located in Brussels, Belgium. Continue reading NATO Selects Polycom Voice and Video Collaboration Solutions for its Active Network Infrastructure (ANWI) Project

DATAMARK Releases New Infographic: “6 Contact Center Trends to Watch in 2016”

PRESS RELEASE: Millennials’ buying power and shopping habits will shape the future of the call center and customer service industry in 2016. That’s just one of the factors influencing the strategies behind contact center operations. Read our first three trends, and follow the link below for the complete list and infographic. Continue reading DATAMARK Releases New Infographic: “6 Contact Center Trends to Watch in 2016”

ShoreTel To Acquire UC Cloud Provider Corvisa

PRESS RELEASE: ShoreTel® announced it is acquiring Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc. This acquisition is expected to accelerate ShoreTel’s fiscal 2017 hosted revenue growth to at or around 30% by enhancing ShoreTel’s solutions and architecture in four key areas: Continue reading ShoreTel To Acquire UC Cloud Provider Corvisa