BrightCloud Recognized by Cisco as Unified Contact Center Enterprise Authorized Technology Provider UK

PRESS RELEASE: BrightCloud announced that it has again achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes BrightCloud as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace. Continue reading BrightCloud Recognized by Cisco as Unified Contact Center Enterprise Authorized Technology Provider UK

SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centres

PRESS RELEASE: SJS Solutions, a global leader in visual communications products for the contact centre market, has expanded its reach with new data connectors for Zendesk, Kayako, Cisco Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE) for the latest version of their Optymyse digital wallboard solution. Continue reading SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centres

US Patent Office Grants “Call recording in a telecommunications network” patent to Truphone

PRESS RELEASE: Truphone received its Grant certificate for US Patent 9131055, for its “anti-tromboning” technology, part of its call recording solution, Truphone Mobile Recording. The patented technology prevents a call from being sent around the world for recording even if the file has to be held in a particular jurisdiction. Continue reading US Patent Office Grants “Call recording in a telecommunications network” patent to Truphone

OKQ8 Improves Customer Experience and Drives Profitability Using NCR End-to-End Retail Solutions

PRESS RELEASE: NCR Corporation announced that petroleum retailer, OKQ8 has chosen an end-to-end NCR software, hardware and service solution to update point-of-sale (POS) solutions at its 344 locations across Sweden. The deployment aims to improve customer experience at OKQ8 fuel stations and stores by reducing waiting times and offering more services through the improved functionality of the POS, as well as aiming to increase profitability of OKQ8’s business. Continue reading OKQ8 Improves Customer Experience and Drives Profitability Using NCR End-to-End Retail Solutions

Tympani Inc., Recognized by Cisco as Unified Contact Center Enterprise Authorized Technology Provider in the United States

PRESS RELEASE: Tympani announced that it has achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Tympani as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace. Continue reading Tympani Inc., Recognized by Cisco as Unified Contact Center Enterprise Authorized Technology Provider in the United States