NTT Communications to Offer Cognitive Agent For Highly Natural Automated Dialogue Support at Contact Centers

PRESS RELEASE: NTT Communications Corporation, the ICT solutions and international communications business within the NTT (NYSE: NTT) Group, announced that in collaboration with U.S.-based IPsoft, a provider of automated solutions for IT and business operations, it will launch a highly automated cognitive agent service for natural conversation support from the summer of 2016. The service will leverage artificial intelligence (AI) to smoothly interact with customers, in English and Japanese, and learn from experiences to successively upgrade the quality of its automated service. Continue reading NTT Communications to Offer Cognitive Agent For Highly Natural Automated Dialogue Support at Contact Centers

Presence Technology launches “Unified Instance Manager” and doubles the capabilities of the Contact Centre

PRESS RELEASE: Presence Technology, a provider of Contact Centre technology announces the release of its new architecture (Unified Instance Manager) that allows its customers to meet their growing needs with total flexibility. This new technology allows Contact Centres have in one instance up to 3,000 agents with unified administration, supervision and reporting, easy balancing of services across platforms, a single directory of agents as well as full CTI transfer (voice and data) of interactions between different departments. Continue reading Presence Technology launches “Unified Instance Manager” and doubles the capabilities of the Contact Centre

NewVoiceMedia’s cloud technology transforms Entanet’s customer experience

PRESS RELEASE: NewVoiceMedia announced that Entanet has transformed its customer experience with ContactWorld for Service. Since deploying NewVoiceMedia’s solution, the voice and data communications provider has been able to answer 80 percent of incoming calls within just 20 seconds and is consistently meeting its partners’ expectations. Continue reading NewVoiceMedia’s cloud technology transforms Entanet’s customer experience