Bailey International Reduces Costs and Optimizes Customer Experience with 8×8

PRESS RELEASE: 8×8 announced that Bailey International LLC has deployed 8×8’s full cloud communications portfolio. 8×8’s award-winning Virtual Office and Virtual Contact Center (VCC) will help Bailey dramatically improve call center costs and service, disaster preparedness and recovery, as well as streamline work flows and processes, and support rapid growth. Continue reading Bailey International Reduces Costs and Optimizes Customer Experience with 8×8

Motorola Solutions Takes Networking to the Extreme

PRESS RELEASE: Motorola Solutions announces formal, on-schedule completion of Nødnett, Norway’s new nationwide digital Terrestrial Trunked Radio (TETRA) communications system for public safety and rescue users. This achievement was commemorated with an event attended by His Majesty King Harald V of Norway and Minister of Justice and Public Security Anders Anundsen. Continue reading Motorola Solutions Takes Networking to the Extreme

Monarch Recovery Management Expands Relationship with Evolve IP

PRESS RELEASE: Evolve IP announced that Monarch Recovery Management, a premier accounts receivable company, has renewed with Evolve IP for a wide range of cloud services including Evolve IP’s Cloud Connect network bonding solution, its award-winning call center and best-of-breed IP phone system. Evolve IP’s cloud services enable the firm’s 150 employees to provide exceptional customer support while reaching compliance goals in a highly regulated financial services environment. Continue reading Monarch Recovery Management Expands Relationship with Evolve IP

Core Crew Selects Vertical Solutions, Inc. Software for Resource Management

PRESS RELEASE: Vertical Solutions announces that Core Crew has chosen VServiceManagement™ to support its skilled labor placement business. With 225 percent growth in 2015 and triple-digit growth anticipated for 2016, the company needed a flexible and secure solution to help recruit and manage its craftsmen workforce and match them to the correct job site. Continue reading Core Crew Selects Vertical Solutions, Inc. Software for Resource Management

Scottish Firm First Call Centre Business in UK to Pay Voluntary Living Wage

PRESS RELEASE: Ayrshire-based VOCA Telemarketing announced today it is the first stand-alone call centre business in Britain to offer all employees the voluntary Living Wage. This follows its accreditation from The Poverty Alliance in Scotland on behalf of the Living Wage Foundation. Continue reading Scottish Firm First Call Centre Business in UK to Pay Voluntary Living Wage

Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka

PRESS RELEASE: Aegis Limited, a global Outsourcing and Technology Services Company, announced that it has entered into a strategic relationship with Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka. Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management. Continue reading Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka

East Riding of Yorkshire Council selects Civica Digital Solutions to underpin its transformation programme

PRESS RELEASE: Civica has been selected by East Riding of Yorkshire Council to modernise all customer contact and deliver a more tailored, personalised and digital approach, focused on self-service. Civica’s appointment is part of an organisation-wide business transformation programme, which began in 2010, and is projected to achieve savings by 2019, contributing to £188m reduction in its budget. Continue reading East Riding of Yorkshire Council selects Civica Digital Solutions to underpin its transformation programme