New research shows everyday service providers ranked in customer services charts

PRESS RELEASE: Telecoms firms and local authority services, such as council tax and housing departments, are among some of the worst ranking sectors in the UK for customer service, according to research released today. The new report by specialist outsourcer, Echo Managed Services, quizzed 1,000 UK adults on their contact channel preferences (telephone, face to face, web self-serve, social media, email etc.) with everyday service providers, as well as unearthing some of their biggest customer service frustrations. Continue reading New research shows everyday service providers ranked in customer services charts

Ventana Research Honors Calabrio Customer with 2015 Leadership Award for Contact Center and Call Center

PRESS RELEASE: Calabrio announced that Ventana Research has honored Calabrio customer Alexander Wareham, manager of planning, analytics and quality at AAA Western and Central New York (AAA WCNY), in the “Contact Center and Call Center” category of the 2015 Leadership Awards. The Leadership Awards are the largest business and technology leadership awards program in the industry, recognizing noteworthy individuals and organizations that have advanced business leadership by effectively utilizing their people, processes, information and technology to achieve the best outcomes. Continue reading Ventana Research Honors Calabrio Customer with 2015 Leadership Award for Contact Center and Call Center

Expolink Announces Partnership with Walker Logistics

PRESS RELEASE: Outsourced contact centre experts, Expolink Europe, have announced a new partnership with supply chain services company, Walker Logistics. The partnership was forged to provide complementary services for businesses seeking scalable and flexible contact centre support and fulfilment from a single source supplier. Both businesses have been serving their valued client bases for over twenty years and have established a reputation for professionalism and innovation in their respective markets. Continue reading Expolink Announces Partnership with Walker Logistics