Swisscom enhances cloud access with Nokia Networks and Allot Comms

PRESS RELEASE: Allot Communications, a cloud access optimisation company, announces that together with Nokia Networks, Swisscom is deploying its Cloud Access Optimisation solution. The solution is designed to assure application Quality of Service (QoS) and improve user productivity by overcoming the performance degradation challenges associated with cloud data centres and application delivery. Continue reading Swisscom enhances cloud access with Nokia Networks and Allot Comms

Aspect signs Tripudio Telecom as Zipwire partner in the UK and Europe

PRESS RELEASE: Tripudio Telecom has completed a deal with Aspect Software, which will see the global business telecoms provider embed Aspect’s cloud-based contact centre software, Zipwire, into its core telephony network, to serve its customers located in the UK and Europe. Continue reading Aspect signs Tripudio Telecom as Zipwire partner in the UK and Europe

Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre

PRESS RELEASE: Customer Engagement specialists, Rant & Rave, has recently teamed up with ContactBabel to produce the latest UK Contact Centre Decision Makers Guides on Customer Effort & Engagement and Agent Engagement & Gamification. Both of the reports are packed full of the latest research and insight, exploring the pressing issues that are affecting contact centres in the UK. Continue reading Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre

With gamigo, Wirecard gains new customer in online games segment

PRESS RELEASE: The Wirecard Group recently started providing customer support and online payment services to gamigo AG, a leading company in the rapidly growing market of online games in Europe and North America. The gamigo group headquarters are located in Hamburg, Germany. It operates globally and has more than 65 million registered users. Continue reading With gamigo, Wirecard gains new customer in online games segment