Swisscom enhances cloud access with Nokia Networks and Allot Comms

PRESS RELEASE: Allot Communications, a cloud access optimisation company, announces that together with Nokia Networks, Swisscom is deploying its Cloud Access Optimisation solution. The solution is designed to assure application Quality of Service (QoS) and improve user productivity by overcoming the performance degradation challenges associated with cloud data centres and application delivery. Continue reading Swisscom enhances cloud access with Nokia Networks and Allot Comms

Aspect signs Tripudio Telecom as Zipwire partner in the UK and Europe

PRESS RELEASE: Tripudio Telecom has completed a deal with Aspect Software, which will see the global business telecoms provider embed Aspect’s cloud-based contact centre software, Zipwire, into its core telephony network, to serve its customers located in the UK and Europe. Continue reading Aspect signs Tripudio Telecom as Zipwire partner in the UK and Europe

Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre

PRESS RELEASE: Customer Engagement specialists, Rant & Rave, has recently teamed up with ContactBabel to produce the latest UK Contact Centre Decision Makers Guides on Customer Effort & Engagement and Agent Engagement & Gamification. Both of the reports are packed full of the latest research and insight, exploring the pressing issues that are affecting contact centres in the UK. Continue reading Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre

With gamigo, Wirecard gains new customer in online games segment

PRESS RELEASE: The Wirecard Group recently started providing customer support and online payment services to gamigo AG, a leading company in the rapidly growing market of online games in Europe and North America. The gamigo group headquarters are located in Hamburg, Germany. It operates globally and has more than 65 million registered users. Continue reading With gamigo, Wirecard gains new customer in online games segment

Vidyo Brings World-Class Video Communications to Genesys Omnichannel Customer Experience Platform

PRESS RELEASE: Vidyo, Inc., a leader in high-quality visual collaboration, announced that its patented video conferencing technology will be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. Continue reading Vidyo Brings World-Class Video Communications to Genesys Omnichannel Customer Experience Platform

Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

PRESS RELEASE: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the acquisition of several agent services businesses, Alorica has broadened its product offerings, enhanced its delivery capabilities, and moved forward with an aggressive growth trajectory. Continue reading Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

Mattersight Granted New Patent for Behavioral Analytics Solution

PRESS RELEASE: Mattersight Corporation, the pioneer in personality-based software applications announced that it has recently received a new patent related to its behavioral analytics solution, which leverages advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions, employee performance and business outcomes. Continue reading Mattersight Granted New Patent for Behavioral Analytics Solution

Frost & Sullivan Honors Verint with 2015 Product Leadership Award in Latin America

PRESS RELEASE: Verint® announced that it received the top product leadership award in the contact center systemsmarketfrom Frost & Sullivan, a leading global analyst and consultancy firm. This Latin America industry distinction for Verint’s Customer Engagement Optimization™portfolio—which is comprised of customer analytics, engagement management and workforce optimization solutions—was presented last week during the firm’s banquet ceremony in Miami, Florida. Continue reading Frost & Sullivan Honors Verint with 2015 Product Leadership Award in Latin America

Healthcare Service Company Implements Five9 Cloud Contact Center Software To Handle the Annual Processing of Over 600 Million Claim Transactions

PRESS RELEASE: Five9 announced that a healthcare service company has selected the Five9 Virtual Contact Center (VCC) to support more than 600 million claim transactions, totaling in excess of $800 billion in billed electronic claims revenue for its providers. Continue reading Healthcare Service Company Implements Five9 Cloud Contact Center Software To Handle the Annual Processing of Over 600 Million Claim Transactions