Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach

PRESS RELEASE: In order to deliver an enhanced quality of service to its customers across multiple interaction channels, Yorkshire-based Broadacres Housing Association has implemented a solution from specialist IT Integrator, Unify Communications, based on the flagship EICC – Communications Center contact centre platform from Enghouse Interactive – alongside its existing unified communications platform, Microsoft Lync. Continue reading Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach

TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service

PRESS RELEASE: TimeTrade, the leading provider of online appointment scheduling announced a partnership with Verint®. Through the organizations’ new combined offering, banks will have a powerful solution to help convert first-touch interactions into high-value, long-lasting relationships throughout the customer journey. Continue reading TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service

Alcatel-Lucent and Videotron to enhance customer service experiences of Internet access subscribers in Canada

PRESS RELEASE: Alcatel-Lucent is deploying its Motive Customer Experience Management (CEM) Platform with Videotron, a leading Canadian provider of telecommunication services, to efficiently identify and resolve customer’s potential equipment problems. Continue reading Alcatel-Lucent and Videotron to enhance customer service experiences of Internet access subscribers in Canada

City of Quebec 9-1-1 Call Center Selects Hexagon Safety & Infrastructure

PRESS RELEASE: The City of Quebec has selected an integrated suite of public safety software from Hexagon Safety & Infrastructure for its 9-1-1 call center, which supports police, fire and disaster relief. The dispatching, mobile and analytics solution will help improve multi-agency operations, enhance field personnel performance and enable Next Gen 9-1-1 capabilities. Continue reading City of Quebec 9-1-1 Call Center Selects Hexagon Safety & Infrastructure

Quovim C3 Announces Implementation of Hosted Unified Communications Solution for New Client Universitas

PRESS RELEASE: Quovim C3, a provider of contact center software, multi-channel communications solutions and consulting services announced a new client implementation with Universitas, a provider of registered education savings plans (RESPs). Continue reading Quovim C3 Announces Implementation of Hosted Unified Communications Solution for New Client Universitas

Ultracomms and Aquarium Software formalise partnership to offer omni-channel customer management suite to contact centre customers

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, has today announced that it has formalised its long standing relationship with Aquarium Software Ltd to deliver a complete omni-channel solution that manages the entire workflow required for customer contact, as well as enabling more efficient use of internal resources. Continue reading Ultracomms and Aquarium Software formalise partnership to offer omni-channel customer management suite to contact centre customers

Altocloud Announces Integration with Cisco Spark Platform

PRESS RELEASE: Altocloud, the digital customer engagement company announced availability of its integration with the Cisco Spark platform. Cisco Spark brings teams together instantly in rooms where you can send messages, share files and meet face-to-face, all in one place. Altocloud intelligently identifies the optimal online visitors and delivers tailored messaging, voice, video and personalized content, so customers get the information and help they need at exactly the right moment. Continue reading Altocloud Announces Integration with Cisco Spark Platform