PRESS RELEASE: XO Communications (XO) has launched myXO Maps, a new feature of the company’s self-service customer portal myXO that was rolled out in 2014. Through the new myXO Maps tool, customers now can view their entire XO network online with one-touch on a single screen.
“Customers need to be able to monitor the status of every point within their communications network,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “In support of their needs, we have developed a tool that offers customers real-time tracking capabilities that enable them to maximize their network resources at no additional cost through the myXO portal.”
myXO Maps features an intuitive geographical network display that is easily customizable. The tool allows customers to toggle between traditional map and satellite geographical network display that is easily customizable. The tool allows customers to toggle between traditional map and satellite views and to zoom in and out on network points of presence on the map. Furthermore, standard features include the ability for customers to identify quickly the location of any network events and review information on trouble tickets, outages, alarms, and maintenance status updates, all on one portal.
“Companies rely on customer portals for easy access to data that helps them maximize the use of their network resources,” said Brian Washburn, service director at Current Analysis, a leading provider of market intelligence for IT professionals. “Portals that are easy to navigate and supply information customers need are very important in providing an overall positive customer experience. The new myXO Maps feature and planned portal enhancements demonstrate that XO is investing not only in their network services, but also in the quality of customer relationships.”