Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

PRESS RELEASE: Promero announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel. Powered by CCSP 7.2, Promero Call Center Omni Channel, gives organizations the means to dramatically impact customer service. Continue reading Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

Noetica Wins Two Contact Centre Technology Innovation Awards

PRESS RELEASE: Noetica is delighted to announce it has recently won two accolades for innovations in contact centre technology. The company received the Innovation in Contact Centre Technology award from the Corporate LiveWire Emerging Technology Awards 2015, and the Innovation in Call Centre Technology – Most Anticipated Disruptive Technology, for its Live Person Detection solution, from the Technology Innovator Awards 2015. Continue reading Noetica Wins Two Contact Centre Technology Innovation Awards

Verint Receives 2015 Frost & Sullivan Award for Australian Contact Center Optimization Solution Vendor of the Year

PRESS RELEASE: Verint® announced that it has received Frost & Sullivan’s 2015 Australian Contact Center Optimization Solution Vendor of the Year Excellence Award. The Australian Excellence Awards, now in its 10th consecutive year, recognizes the outstanding performance of companies that have demonstrated market leadership and business innovation in their respective markets. Continue reading Verint Receives 2015 Frost & Sullivan Award for Australian Contact Center Optimization Solution Vendor of the Year

Viacomms Telecom KSCC Named Interactive Intelligence Gold Partner

PRESS RELEASE: Viacomms Telecom KSCC has been named an Interactive Intelligence Gold Partner. Interactive Intelligence, a global provider of customer engagement communications and collaboration, software and cloud services, grants Gold Partner status each year to resellers that meet the vendor’s requisite sales, technical and support certifications. Continue reading Viacomms Telecom KSCC Named Interactive Intelligence Gold Partner

Growing Facilities Expert Selects inContact Cloud Solutions to Expand Customer Service Operations

PRESS RELEASE: inContact announced a major facility expert and materials handler has chosen to adopt inContact’s unified cloud platform. This provider will implement inContact’s scalable cloud-based contact center solution, robust reporting platform, superior quality monitoring, and multichannel offering throughout several locations across the United States. Continue reading Growing Facilities Expert Selects inContact Cloud Solutions to Expand Customer Service Operations

CSC Makes Cash Offer for Xchanging Plc.

PRESS RELEASE: Computer Sciences Corporation and Xchanging Plc., announced that the boards of each company have agreed to terms of a recommended transaction under which CSC (through a UK subsidiary) would acquire Xchanging at a price of £1.90 per share in cash, implying an equity value of £480 million, or approximately US$720 million. The acquisition is expected to close in the next six months pending receipt of regulatory approvals. Continue reading CSC Makes Cash Offer for Xchanging Plc.