TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN and Global Connect will merge and work in conjunction as the industry’s leading provider of diversified cloud-based contact center solutions. Continue reading TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

eGain Digital Day – London – 8th March 2016

PRESS RELEASE: You have heard the vision and warnings—“digital by default”, “digital or dead”, etc. The C-suite and the board have told you that digital begins with customer-facing organisations. Where do you start and how do you operationalise digital? How do you show value with velocity? How do you sustain the momentum? Continue reading eGain Digital Day – London – 8th March 2016

Etihad Airways Partners With Cognizant To Reimagine Digital Guest Experience Across The Group

PRESS RELEASE: Etihad Airways, the national airline of the United Arab Emirates, and Cognizant, a leading provider of information technology, consulting, and business process outsourcing services, today announced a strategic agreement to drive digital transformation across the airline and its equity partners. Continue reading Etihad Airways Partners With Cognizant To Reimagine Digital Guest Experience Across The Group

Consumers are primed for omni-channel approach but companies struggling to execute

New research by consumer analysis and data marketing specialist GI Insight shows that, while an omni-channel approach by shoppers is becoming the norm in the United Kingdom, the vast majority of companies are failing to connect with customers seamlessly across multiple touch-points. The report also points to the growing importance of tying real-time online interactions to existing consumer relationships – and the need to use customer data to do so. Continue reading Consumers are primed for omni-channel approach but companies struggling to execute